Back to my Mac issues in Mavericks

Discussion in 'Mac Apps and Mac App Store' started by cdavis11, Nov 7, 2013.

  1. cdavis11 macrumors 6502

    Aug 31, 2009
    Has anyone run across issues with a constant "iCloud server not responding" message when attempting to turn on back to my mac support after a mavericks upgrade?

    There appear to be a few posts regarding this on the Apple support forums, but no solutions yet.
  2. Bilbo63 macrumors 6502

    Apr 27, 2010
  3. RinPat macrumors newbie

    Nov 22, 2013
    Back to My Mac - Busted since Mavericks

    Ive been working with Apple JV support for weeks to resolve this. It happens on two of my macs. The other upgraded mac are OK.
  4. andijames, Dec 16, 2013
    Last edited: Dec 16, 2013

    andijames macrumors member

    Sep 2, 2010
    Manchester, UK
    For those still struggling with BTMM not working correctly in Mavericks i've managed to fix it on my machine(s). I've posted this on the apple forums too and thought i'd share it here in case it can help anyone as it was driving me nuts for weeks!

    When BTMM stopped working i also noticed that i was having issues connecting with my apple id to machines even if they were on the same local network. I found a way to resolve this and consequently BTMM has started working again for all of my machines.

    I think this has something to do with how the apple id is assigned to your user account but let me go through the steps i took for this:

    1) Open 'System Preferences'
    2) Click on 'Users & Groups'
    3) Unlock the padlock in the bottom left corner to make changes
    4) Select your user account from the list on the left
    5) Right click on account and select 'Advanced Options'
    6) In the 'Aliases' box at the bottom you SHOULD have two records (your apple id and another beginning with remove these both and click Ok.
    7) In the right hand window on your user account click on 'Change' next to the apple id box.
    8) Delete the apple id associated with the account and click 'Done'.
    9) Now click 'Set' next to the apple id label (where it just said Change a minute ago)
    10) Enter your apple id and password and click ok.
    11) After a few minutes the machine should be available again for remote connection and desktop sharing via BTMM. You can always perform a reboot just to be sure.

    This should take a few seconds to set and once you have then you can verify this has been set correctly by right-clicking on your user account and selecting 'Advanced Options' to see if it has put the two records in the 'Aliases' box at the bottom.

    Needless to say you need an active internet connection for this as it fetches your associated record from your account and aliases it for you.

    Perform this task on all the machines that you want to run BTMM on and see if that helps

    I hope this helps someone as i was searching for ages for a solution to this and, up to now, this seems the only way to get it working.


  5. dangerfish macrumors 6502

    Aug 28, 2007
    I'm having similar problems since upgrading to Mavericks. I only seem to have problems with one iMac. If I am on the same network, I can "Share Screen" and "Connect as". But if I am on a different network, I can only Share Screen. Connection fails when I try to Connect as. When I right click for advanced options, I do not have any alias at all listed. I have tried deleting the AppleID as suggested and re-entered but I still don't have any aliases listed and the problem is not resolved. Any other thoughts?

  6. robgendreau macrumors 68040

    Jul 13, 2008
    BTMM, unfortunately, can have problems and as you've seen Apple isn't particularly helpful. Their cloud services, like this, rather lag IMHO.

    I've been using ShareTool instead for years. It requires you buy a couple of licenses, but unlike some alternatives there are no subscription fees. It works over SSH, which may not matter to you but it's very secure. And it works to share all sorts of stuff easily: screens, files, iTunes libraries, EyeTV archives, etc etc.

    I've found it FAR more reliable than BTMM or other iClould services. And Yazsoft has far better tech support than Apple. Getting either running often is dependent on your network's settings, firewalls, port forwarding, etc so the availability of help is important.
  7. jg321 macrumors 6502

    Aug 29, 2012
    And me. Had to put ML back on to get this working reliably. Also affected waking up the iMac from the Apple TV. Only way I could keep BTMM/remote wake working reliably was by setting to never sleep.

    Back in ML and it always goes to sleep, and always wakes up when I need/want it to.

Share This Page