Back to School Gift Card doesn't redeem

Discussion in 'Mac Apps and Mac App Store' started by Sarsay, Aug 5, 2011.

  1. Sarsay macrumors newbie

    Joined:
    Aug 3, 2011
    Location:
    Switzerland
    #1
    Hi,

    I've just unpacked my new MacBook Air bought on the Apple Store Online though the Back to School programme. I also got my Back to School Gift Card but the fact is that I can't redeem it on iTunes or Mac App Store, no matter what I do and how many times I spelled the code.

    Do you know a solution for this problem? I already sent an email to the iTunes Support but they haven't answered yet.

    Thanks :)
     
  2. Richdmoore macrumors 68000

    Richdmoore

    Joined:
    Jul 24, 2007
    Location:
    Troutdale, OR
  3. psxguru macrumors 6502a

    Joined:
    May 19, 2006
    #3
    I'm guessing they forgot to scan the card to activate it before shipping it.
     
  4. Sarsay thread starter macrumors newbie

    Joined:
    Aug 3, 2011
    Location:
    Switzerland
    #4
    I finally managed to get my money on my Apple ID...

    The thing was that they mistyped a letter - which is a very common issue I discovered - and so, with the help of this guide from Apple Support http://support.apple.com/kb/TS1292, I corrected my code and it worked. ;)
     

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