Backlight Bleed with Apple Executive Relations onboard, AGAIN!?!?!?

Discussion in 'MacBook Pro' started by salvator, Dec 17, 2015.

  1. salvator macrumors regular

    Joined:
    Jan 29, 2015
    #1
    My story in short,
    I had a 2014 13 inch RMBP last year which went through 3 screen replacements as they suffered from backlight bleed and unevennesses everytime from DEC- MARCH 2014 until I finally got my computer replaced in June 2015 after contacting Apple EMEIA

    Fast foward....... Nov 2015 my new computer developed a mura spot!

    Finally after keeping Executive Customer Relations on loop,once again I finally managed to get my screen replaced for my 13inch RMBP 2015.
    My previous screen was a A029 and now it is a A02A.
    Everything on the screen looks just fine but my nightmare came alive, it suffers from backlight bleed which my previous screen didnt and my last 3 screens did in my old machine until apple replaced the machine completely!!!!
    I can't believe it, once again i have to struggle so much,
    Is this acceptable or should I fight for it?

    It is visible when I turn on the computer so yeah it bothers me!
    But again there is a chance of the next one being better or even worse!
     

    Attached Files:

  2. T5BRICK macrumors 604

    T5BRICK

    Joined:
    Aug 3, 2006
    Location:
    Oregon
    #2
    You can either take it in for repair or not. If it bothers you, take it in for repair.

    I'm going to note that you either have horrible luck or you're doing something that causes these issues to come up.
     
  3. Samuelsan2001 macrumors 603

    Joined:
    Oct 24, 2013
    #3
    You may find it unacceptable but it is the nature of the beast, almost every LCD/LED panel suffers from some sort of backlight bleed. Just put it into google and see what comes up....
     
  4. salvator, Dec 17, 2015
    Last edited by a moderator: Dec 18, 2015

    salvator thread starter macrumors regular

    Joined:
    Jan 29, 2015
    #4
    Yes but is this tolerable or not?
    My previous screen didnt exhibit this much bleed so I don't know if this is normal, that is why I posted here

    Well I have a horrible luck!
    That's the first the Apple Executive told me, he was like your case is very unlike our normal cases
    It is as if I have been cursed :/
     
  5. kazibole macrumors member

    Joined:
    Jan 18, 2015
    #5
    I guess the question is, do you notice the problem when you are normally using your computer, or do you only notice it when you are "looking" for it? If you keep "looking" for problems, you will never be satisfied as there will always be something.
     
  6. Samuelsan2001 macrumors 603

    Joined:
    Oct 24, 2013
    #6
    Some backlight bleed is normal for all LCD and LED screens. As long as it doesn't interfere when using your computer normally then i can't see why it wouldn't be tolerable....
     
  7. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #7
    Tolerable to me, may not be tolerable to you.

    Do you often use your laptop in pitch black? I'm not sure its really all that noticeable in normal usage circumstances.

    To me, if I don't notice it while using it with the light on, I'd not be that worked up over it, but then that's just me.
     
  8. snaky69 macrumors 603

    Joined:
    Mar 14, 2008
    #8
    If you cannot see it in normal usage (hint: normal usage of a computer usually doesn't imply staring at a blank, black screen to actively look for backlight bleeding), I don't see why you're making a big deal out of this.

    Bring it in for repair if it bothers you so much, you have a warranty, that's what it's for.
     
  9. zhenya macrumors 603

    zhenya

    Joined:
    Jan 6, 2005
    #9
    Do you normally use your screen in a pitch black room with a fully black screen? Most people don't so most people don't care about normal amounts of backlight bleed which is what this appears to be. I don't know that I've ever had a screen without some level of it. Fortunately virtually every other characteristic of screens have improved so much in recent years that I can overlook something I don't actually see in regular use.
     
  10. simonsi macrumors 601

    simonsi

    Joined:
    Jan 3, 2014
    Location:
    Auckland
    #10
    I would class that as tolerable and barely affecting my experience with the machine. YMMV of course.
     
  11. Max(IT) Suspended

    Max(IT)

    Joined:
    Dec 8, 2009
    Location:
    Italy
    #11
    I usually dismiss any backlight bleed thread as OCD or extremely picky customer, but in your case I have to admit that the screen looks bad especially in the right upper corner. There is nothing similar on my 13" MBP 2015 (but a faint bleed is present like in every LCD).
     
  12. Spudlicious macrumors 6502

    Spudlicious

    Joined:
    Nov 21, 2015
    Location:
    Bedfordshire, England
    #12
    From my reading of the post the OP has been through five screens, inc machine replacement, and is now on his sixth? It's time to accept things are as they are, and stop looking at black screens, which LCD displays can't do well.
     
  13. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #13
    That's my point. I think any of us can devise a test to show some sort of fault with our MBPs under highly unusual or non-typical circumstances. I can't speak for the OP, but I usually don't work in a totally dark room with the screen black.

    I hadn't heard him respond to my query, in that does he notice the issue under normal usage, or was this discovered by putting it in a black room, etc, etc.
     
  14. stevemiller macrumors 65816

    Joined:
    Oct 27, 2008
    #14
    I've had three MacBook pros over the years. The first one had pretty excessive bleed compared to the other two, and would make for a fairly washed out video watching experience. I was always a little disappointed but made do. And as I mentioned, my later screens were great, never had any issues.

    Likewise when I got my iPad with Retina display, it had a noticeable discolouration on one side, even in bright lighting. I sheepishly went in and asked for a swap and the replacement screen was perfect and still looks great to this day (the rest of the device is another story...)

    Not saying whether in his case he's being unreasonable. But there are some screens that are noticeably worse than others, so it's not impossible that he's just having exceptionally bad luck.
     
  15. salvator thread starter macrumors regular

    Joined:
    Jan 29, 2015
    #15
    Yes it is extremely visible especially in the top right corner.

    I guess so, I am tired and have finally given up on this issue.
    Have wasted my 1500$ bucks!

    It is visible whenever I see a video on youtube or use any app on fullscreen mode,
    hence it does bother me.
    Although I am still to hear from the executive relations regarding this,
    I have forwarded them the same pictures and they were supposed to get back to me today.


    I know what you mean.
    I am not that unlucky or misfortunate, no one is I guess,
    I have had the worse experience with apple and you were aware of my history, the ironic part is every time it is related to the screen which cost 800 $ itself, some quality I must say?!!??!

    The funny part is since the screen replacement, my computer makes a clicking/ ticking noise and as if something inside is moving and banging inside the unibody, whenever I tilt it?
    Is that NORMAL?
     
  16. Samuelsan2001 macrumors 603

    Joined:
    Oct 24, 2013
  17. salvator thread starter macrumors regular

    Joined:
    Jan 29, 2015
    #17
  18. Samuelsan2001 macrumors 603

    Joined:
    Oct 24, 2013
    #18
    Yeah and if you'd read the thread you would have seen that that just isn't the case many people have no issues and the OP in that thread even saw that demonstrated with display models even though the technicians claimed the noise was there.

    Is it something to worry about??? Who knows. More importantly if the backlight bleed is an issue for you it needs fixing or replacing anyway. Personally if it was me I'd get a refund and buy something else, after this much hassle apple would have lost a customer in me.
     
  19. salvator thread starter macrumors regular

    Joined:
    Jan 29, 2015
    #19
    Yeah but every single person who had the 2015 model suffered from such an issue.

    I wish I could get a refund but I can't since my computer is 6 months old and regarding the backlight bleed, I have escalated the issue to the executive relations its upto them now, if they say its within their specs then.....
    Honestly they have lost me as a customer.
     
  20. Samuelsan2001 macrumors 603

    Joined:
    Oct 24, 2013
    #20
    Thats just not true, not everyone who has bought a 2015 rMBP has a rattling noise, that sort of sweeping statement is clearly nonsense, hell one of my friends has one and it has no rattling or any other issues. Some people with rattling issues found that thread and posted on it that doesn't mean that all of the estimated 2-3 million rMBP's sold this year all exhibit that behaviour.

    It is still within warranty and apple are failing to abide by that contract by failing to provide an acceptable computer despite numerous attempts, ask for a refund.
     
  21. salvator thread starter macrumors regular

    Joined:
    Jan 29, 2015
    #21
    Here is another thread that says the same thing and when all of them took it to the apple store, the genius termed it as normal movement. I haven't found one person who has gotten any resolution out of it.
    I am truly disappointed with Apple
    https://discussions.apple.com/thread/7148183?start=15&tstart=0

    Shall I send a video regarding this issue to the executive relations and ask them for a replacement or compensation as this is not acceptable for a 1500 $ or would that be too straight forward?
     
  22. Samuelsan2001 macrumors 603

    Joined:
    Oct 24, 2013
    #22
    Money has nothing to do with it, it's about ghetting the product you bought whatever it cost, however they have replaced your computer once so you may not get very far without going through at least one more fix.
     
  23. Max(IT) Suspended

    Max(IT)

    Joined:
    Dec 8, 2009
    Location:
    Italy
    #23
  24. salvator thread starter macrumors regular

    Joined:
    Jan 29, 2015
    #24
    Yes I am aware of that and sadly I am fed up of struggling it and fighting it.

    tilt it a couple of times it definitely will, tried it at the apple store too with other machines!
     
  25. Max(IT) Suspended

    Max(IT)

    Joined:
    Dec 8, 2009
    Location:
    Italy
    #25
    As I already told to another user here, MINE DOESN'T RATTLE, no matter how I tilt it.
     

Share This Page