Backup issues

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Jazzypac, Oct 26, 2010.

  1. Jazzypac macrumors newbie

    Joined:
    Oct 26, 2010
    #1
    Hello !!Help help help :( Just came across this blog as Im try*ing to fix an issue I have backup*ing up my Iphone 3gs..Error mes*sage ” Itune could not per*fom backup, Iphone refused the request .. Im run*ning a win*dows 7 and I have lost all of my con*tacts ( new phone) its all on that last backup …Can u please help ??? Thanks :eek:
     
  2. CSMchris376 macrumors regular

    Joined:
    Mar 13, 2010
    Location:
    Illinois
    #2
    I'm a little confused here. It may be all the * in the message I'm trying to read, but it says you cannot perform a backup on your phone in the first sentence, then you say everything is on your last backup, like you are trying to restore from a backup. Which is it?

    If you lost contacts, did you have them synced to Outlook or Windows Contacts? They should the there for you. Had you ever synced them before this problem? Need a little more infomration here.
     
  3. Jazzypac thread starter macrumors newbie

    Joined:
    Oct 26, 2010
    #3
    Sorry about the * didnt even notice them... OK so I got a new phone from Apple on Saturday but before going I had synced my phone with my brother's pc ...Well when I got back and try to restore my backup to the new device, Itunes was and still giving an error message saying " Itunes could not perform the backup..Iphone refused the request." I don't have my contacts saved anywhere else unfortunatly and that is the only backup I have. Thanks a bunch!! Im running window 7 and have the latest upgrade of itunes n iphone.
     

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