Backup problem with iOS 10 and iTunes

Discussion in 'iPhone' started by thisisnotmyname, Sep 16, 2016.

  1. thisisnotmyname, Sep 16, 2016
    Last edited: Sep 16, 2016

    thisisnotmyname macrumors 65816

    thisisnotmyname

    Joined:
    Oct 22, 2014
    Location:
    known but velocity indeterminate
    #1
    I'll keep it brief for now as I'm on with Apple support, they're telling me this is an "emerging issue." I'm attempting to back up locally to my rMBP via iTunes and getting an error about not enough disk space. I have 100s of GB free so that's incorrect. Just a heads up in case others are having this problem. I'll edit this post with more details and any fix as I get through this call. This could get frustrating for anyone moving to iPhone 7 (like me) today and not using iCloud backup.

    First edit: the error message I get from iTunes is "iTunes could not back up the iPhone "Name" because there is not enough free space on this computer to save the backup." I'm on iOS 10.0.1 and iTunes 12.5.1 on latest El Capitan.

    edit 2: Mac specialist calling this a "pretty consistent problem with the new updates"

    edit 3: headed for tier two support...

    edit 4: Tier two wanted to reinstall the system files on my rMBP. Servers are under big load today (go figure) and it wasn't happening so I've just backed up to another Mac and settled that way for today. I'll reconnect with support next week to sort out the problem on this system.
     
  2. 12vElectronics macrumors 68040

    12vElectronics

    Joined:
    Jul 19, 2013
    Location:
    California
    #2
    My iTunes won't even recognize my device.. ugh
     
  3. thisisnotmyname thread starter macrumors 65816

    thisisnotmyname

    Joined:
    Oct 22, 2014
    Location:
    known but velocity indeterminate
    #3
    In my case I've backed up many times in the past without issue. The last time I did so was prior to iOS 10 and iTunes 12.5.1 though so the culprit could be either (or neither). On hold now, they've transferred me to the Mac specialists.
     

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