Hi, I'm sorry if I'm posting this in the wrong forum, but I just had to vent somewhere. I had a really bad experience with Apple's phone support service the other day. I called in and reported a problem with my Macbook Pro not getting past the login screen when I turned it on. The Applecare representative I got on the phone was very insulting and acted like it was my fault for causing the problem in the first place. Anyways, he had me do a few things like unplugging the power cord and holding down 4 keys while turning on the computer, but that didn't fix it. He kept putting me on hold and let me tell you, the hold music was extremely painful to listen to. After 30 minutes on the phone with this guy, he told me I needed to bring the computer to an Apple store since it was a hardware issue and possibly the hard drive would need to be replaced, but it would be my responsibility to back up all the data first. I told him the closest Apple store was 2 hours away, but he kept saying I needed to bring it in for repair. Not wanting to spend my time taking the darn thing to the Apple store, I decided to get on my PC and see if I could find someone else I could possibly call to fix my mac over the phone. Anyhoo, I came across this company called AuralSolve, so I called them. They charged me about $20 and after close to an hour on the phone, the guy I was speaking with fixed my problem. Absolutely unbelievable. I spent $349 on Apple's so-called Applecare service and they treated me poorly like this. And then I spend $20 with these AuralSolve guys and they fix the problem within an hour. Sheesh. I think the next time I have a problem with my mac, and I can't find someone to help me on an Apple help forum, I'll give AuralSolve a call again. At least they know what they're doing. I'm sorry for venting. I just wanted to express my anger and dissatisfaction with Apple's phone service.