Bad Applecare experience and iMac nightmare

Discussion in 'iMac' started by ohalexis, Mar 16, 2010.

  1. ohalexis macrumors newbie

    Joined:
    Apr 16, 2006
    #1
    So I am a victim of the yellow tinge iMac users, and I have been reading news and blogs about how people get upset about it. I decided to wait until Apple resolves this. Few weeks ago, I read that Apple finally admit the problem and shortly after they restarted the shipping after a long delay.

    I called in and after a long conversation with a manager, I was asked to call the local Vancouver Apple store to have the screen fixed. I called them and was scheduled for an appointment next day. I specifically told them it was the yellow tinge screen issue and asked if they could fix it tomorrow. They told me there was nothing they could do and I will have to come in for them to take a look. And if there is no parts available, they will have to order it. And they can't tell me if they have the part or not over the phone. Alright, so I wen to the Apple store the next day and was late for 4 minutes to be exact. I was then told by a blue t-shirt guy saying something like " you are late, and because there were two customers in front of you were late for 15 minutes, we will have to push you back to the waiting list after all the appointments....blah blah" he basically told me I need to wait 2 hours or something because I am late for 4 minutes!! My wife started arguing with me and it gets pretty loud when my 5 month baby started crying after we standing there for like 20 minutes, the manger then told me to speak to someone right away. Nice!! so the new guy took the serial number again from the box and then told me the screen need to be replaced and there is no need for any inspection!! They also don't have the part available and was going to order it for me. Why the hell didn't they tell me earlier on the phone, its not everyone likes to go to the Apple store for this kind of crap!! So I took my iMac home and boy, it was heavy!! (btw, the handle on the box slipped out of the box two times)

    Few days ago, someone from the Apple store called and said the parts are in. So I went there last Saturday and hoping to get it fixed. I was told they will need 2-5 days to repair it. Again, this is not expected. I did not complain anything but telling them I will go on a long vacation this week and will need my iMac back on Monday, otherwise it will be another month. They told me they can try and get it back to me whether or not its fixed on Monday. Fine!! On sunday afternoon, I was told the iMac is fixed and was ready to pick it up. Nice!! So I went to the store to pick it up, just to find out the screen is even worse when I came home later in the evening. Only this time, my wife who basically never used my iMac is asking "why you screen looks so yellow on the bottom?!!"

    Anyway, that's my story so far and I have been extremely dissatisfied with Apple care and their repair workflow. We have 2 iMac (20" white(sold) and this 27" Aluminum), 3 Macbook pro (1 pre-unibody 15"(parent) and 15" unibody(parent) and 1 17" unibody) and 1 macbook(wife). Ou of these 6, the 20" iMac had the hard drive noise and failure issue, the 15" pre-unibody had the overheating and video card issue, and my wife's macbook aluminum has crazily bright screen so the color looked kinda washed out, and this yellow tinge iMac. So the failure rate of our Macs are 4/6 which is 66.7%!!! Isn't it crazy?? We have also owned 3 IBM/Lenovo laptops (T41, T400, X200), they have been perfectly working for years without a single issue. My wife also has a small Sony P series netbook which is flawless as well. Over the years, I have built myself tons of desktop PCs, most of them runs without issues.

    So my conclusion:
    1. Do NOT buy any first generation Apple product, even if its nice!
    2. If its second generation, wait and do your research first!
    3. If you can live by a quality PC, stick with it.
    4. If you Mac was repair it by your local Apple store, check it on-site first.
    5. Always have a backup computer when you own a Mac.
     
  2. toloratedmeat macrumors member

    Joined:
    Apr 29, 2008
    #2
    I can't believe I'm feeding the troll, bear with me guys. Here goes :

    Well, you were late. The reservation email you get tells you to show up 15 minutes early. This is an error on your end.

    Well, he took down your serial number and confirmed the problem. Isn't that inspection enough? Would you have rathered him take out the screen and sniff it?

    They didn't confirm this on the phone because if they said "We have 15 units left." and you showed up (with an appointment), and they had none left, you'd be trolling about them not telling you that they had no stock.

    Well, do you want your iMac fixed or not. If you want a car fixed, you have to drive it to the mechanic don't you?

    Well, two words. Stray shopping trolley.

    Why is this not expected? When you drive your car into the mechanic, (lol running over mechanics. don't get that joke? fine.) you have to wait a couple of days for it to be fixed. You can't expect him to fix it on the spot while you wait.

    Really? It's that bad. I don't think that Apple would replace a faulty screen with an even faultier screen. Maybe that's just me.

    You know you can turn the backlight down, right? It's not set that high.

    That's at fault of the hard drive manufacturer. I had the click of death problem on my 17" 1.8GHz. Just take it to the Apple Store and they'll replace it.

    A quick Google search and everymac.com didn't reveal this problem. Maybe I'm missing it?

    Most? Define most. 66.7% sounds quite most to me, doesn't it?

    Why?

    Why?

    Most people buy Macs for the experience. I have a Mac because I'm an iPhone Developer.

    If my what?

    Children, remember. If you have a Mac, remember to have two Macs.

    So the conclusions I draw from your post:
    1. You are a massive troll.
    Expressing your dislike for Apple is fine. I won't defend them if they were at fault. Your dissatisfaction with Apple's service originates from YOU arriving to an appointment YOU scheduled.​
    2. You're suggesting to not buy the first or second generation of Apple products.
    The iMac 27" is 5th/6th(?) generation of iMac. First generation would be the iMac G3 which had no issues. And the iMac G4. I named mine Carl. Like that old man from Up.​
    3. Obvious PC fanboi is obvious.

    That's all the troll-baiting I'll do for now. :D
    Cheers!
     
  3. kernkraft macrumors 68020

    kernkraft

    Joined:
    Jun 25, 2009
    #3
    "Well, well, why, why, troll, PC fanboi..."

    What was the point of that? You just wanted to upset somebody? Aren't you just trolling his thread?

    You are incredibly easy on throwing these names. "You are a massive...



    TROLL." (Not my words.)
     
  4. spcdust macrumors 6502a

    spcdust

    Joined:
    May 6, 2008
    Location:
    London, UK
    #4
    The only conclusion I can draw from this is surely you have far too many computers / netbooks for any one family (and you have "built tons" of them as well):):)
     
  5. Eithanius macrumors 65816

    Joined:
    Nov 19, 2005
    #5
    Welp, I used to work with an Apple reseller, and it seems the OP is describing procedures done out of Apple resellers, not Apple Retail Stores...? OP, can you please enlighten us...? :p

    Secondly, if this is really an Apple Reseller that the OP was dealing with, I guess we've used to face with these kinda lazy-assed customers :rolleyes: who always demands this and that be done on this and that time, knowing there are procedures to be follow by Resellers when it comes to replacement parts from Apple to Authorised Service Providers, and stuff like that.

    Thirdly, comparing apples and oranges...? Am I to understand that this is a typical Asian mentality, or does it indeed occurs around the world...? I bet when one of his PC fails, he/she'll throw the same tantrum at whoever or wherever he/she bought it from.
     
  6. unixfool macrumors 6502a

    Joined:
    Jan 21, 2006
    Location:
    Northern VA
    #6
    While I don't agree with anything the OP said, what does 'asian mentality' have to do with anything? Are you saying that asians typically throw tantrums? Or are you assuming that because he mentioned 'local Vancouver', he's asian?

    What did I miss?

    To the OP:

    If your experiences with Apple are that bad, why don't you just sell all your Macs and go PC since PCs seem to be familiar and safe territory for you? I don't agree with most of what you mentioned above, but you're just explaining what happened to you. I definitely think that you showing up late (along with others showing late, which bottle-necked the whole service) was your own fault...can't blame the store if you showed up 4 minutes late instead of 15 minutes early. I can't fault Apple for not telling you if they had it in stock. They don't know your issue until they see your Mac, and even if you explain it to them, the solution could've been something totally unrelated to your problem. Telling you if they have a part in stock for something they haven't even looked at is a bit of a high expectation, no matter the product. Lastly, if you're that particular about your machines, you should've cracked the box open and inspected the machine BEFORE you left the store, maybe?
     
  7. IndustrialSpace macrumors 6502a

    Joined:
    Dec 31, 2009
    Location:
    somewhere
    #7
    These new iMacs are really plagued with problems.

    • Yellow screens
    • flickering screens
    • Grey bands across the screen
    • Dead pixels
    • Noisy HDs


    Make no mistake, these iMacs have been highly problematic and the volume of returns and replacement on these iMacs is beyond comprehension. It really is beginning to look like this latest iMac is nothing but a lemon. Way too many defects in the machine.

    Apple claims to have "addressed" these issues, but that statement seems quite ambiguous, especially since many have received weeks 9, 10 and 11 with screen problems. This certainly doesn't sound like it has been addressed at all.
     
  8. DarwinOSX macrumors 65816

    Joined:
    Nov 3, 2009
    #8
    Where does Applecare come into this? That is the title of the thread you started yet you don't mention Applecare at all.

    Be on time and don't expect special treatment if you are not.
    It would be nice if things were handled more quickly but its still far better than any other computer manufacturer.
    Saying don't buy 1st Gen Apple products, like most generalizations, is a foolish thing to say. I have bought many, many Apple 1st Gen product without issue.
    Bringing your PC stories into this is irrelevant. If things are so much better than go back to a PC and use Microsoft's latest mediocrity of an OS.
    It sounds like you don't know about screen calibration. I think an awful lot of the people who are complaining about iMac screens would be fine after calibrating.
     
  9. DarwinOSX macrumors 65816

    Joined:
    Nov 3, 2009
    #9
    Well its a good thing you told us because we never would have known otherwise....because prior to you nobody has mentioned any such issues...:rolleyes:

    Flickering screens have been resolved. Dead pixels happen on every type of monitor and Apple replaces iMacs with dead pixels. Apple has been replacing iMacs with issues. Most of them are fine and there is every reason to believe the vast majority of issues have been solved and by far the vast majority of buyers are more than satisfied.
     
  10. WeegieMac Guest

    WeegieMac

    Joined:
    Jan 29, 2008
    Location:
    Glasgow, UK
    #10
    To the OP ...

    1. Go to eBay or a local reseller.

    2. Sell your iMac, you won't make that large a loss.

    3. Go back to your lab of custom built PC's and older Macs.

    4. Leave MacRumors.

    5. Never return.

    The End.
     
  11. niceified macrumors newbie

    Joined:
    Dec 16, 2009
    Location:
    Wichita, Kansas
  12. IndustrialSpace macrumors 6502a

    Joined:
    Dec 31, 2009
    Location:
    somewhere
    #12
    Keep in mind that some of these posters work for Apple.
     
  13. langis.elbasunu macrumors regular

    langis.elbasunu

    Joined:
    Sep 19, 2007
    Location:
    Chicago
    #13
    wow...its pretty clear that this thread has devolved into a fanboy circle jerk.


    the facts are these:

    apple definitely has some ****** employees behind the genius bar.

    apple has some really great people that work behind the genius bar.

    there are clearly problems with these computers and apple should be going out of there way to fix any issues with them.

    apple will wait no more than 15 minutes past your appointment time until you are bumped.

    a lot of people in this thread are butt hurt from someone talking about a bad experience they had with apple, and that, while not surprising, is completely absurd.
     
  14. definitive macrumors 68000

    definitive

    Joined:
    Aug 4, 2008
    #14
    i've had similar experiences at the apple store, and have come to conclusion that most of their employees are useless baboons who work there only for the paycheck and to attain the next level of apple fanboyism. additionally, their whole "by appointment only" system, while good on paper, is a joke in reality. most of their workers have no knowledge of computer repair beyond what they've read in the apple how-to manuals, and have really bad people skills.

    i'd suggest you send your system in for repairs at the apple servicing center, but even then you're not guaranteed a proper solution to your problem.
     
  15. unixfool macrumors 6502a

    Joined:
    Jan 21, 2006
    Location:
    Northern VA
    #15
    Nope...not I. I never even considered working for Apple and if I did, it would have almost nothing to do with their product line.

    The OP's post was snotty, IMO. I don't believe my response was in the least snotty. Other posters were just as snotty as the OP was but what do you expect....really.
     
  16. archipellago macrumors 65816

    Joined:
    Aug 16, 2008
    #16
    OP..I feel for ya. Vote with your currency and don't buy Apple.

    Your experience is similar to mine.

    EVERY Apple product I've had or know about (friends etc.) has failed inside of 2 years.

    Apple stores are good when you are buying but dreadful for anything else.
     
  17. unixfool macrumors 6502a

    Joined:
    Jan 21, 2006
    Location:
    Northern VA
    #17
    No fanboy here.

    Part of the issue was that he was late when he should've been 15 minutes early (in effect, he was 19 minutes late, so maybe he should've been bumped?). Aggravating the issue was the fact that people that had appointments before him were late by 15 minutes apiece, per the OP at least...maybe those who were late by 15 minutes should've been bumped? No matter how you hash it, though...late is late.


    I don't have an issue with people complaining about their Apple experience, though if its coming across as if its just for the sake of complaining, I'm certainly less sympathetic. Looking at the OP's posting history, he's been complaining a lot lately. The big one for me was the arriving late. It appeared to set the tone of his whole complaint, and attempts to justify being late just hurt the whole relaying of the experience, IMO.
     
  18. mtnDewFTW macrumors 6502a

    Joined:
    Oct 26, 2009
    Location:
    California
    #18

    So, your reply basically made me laugh pretty damn hard. Thanks for putting him back in his place :)
     
  19. jjahshik32 macrumors 603

    Joined:
    Sep 4, 2006
    #19
    I'd say ditch the iMac and wait for the Arrandale MBP and buy a 24" LED ACD. :)
     
  20. jjahshik32 macrumors 603

    Joined:
    Sep 4, 2006
    #20
    I have no idea what his comment about asian mentality means either.

    Its just as if a salad dressing is flavored "oriental."
     
  21. Clix Pix macrumors demi-goddess

    Clix Pix

    Joined:
    Oct 9, 2005
    Location:
    8 miles from the Apple Store at Tysons (VA)
    #21
    OP wrote:
    quote: "I called in and after a long conversation with a manager, I was asked to call the local Vancouver Apple store to have the screen fixed. I called them and was scheduled for an appointment next day. I specifically told them it was the yellow tinge screen issue and asked if they could fix it tomorrow. They told me there was nothing they could do and I will have to come in for them to take a look. And if there is no parts available, they will have to order it. And they can't tell me if they have the part or not over the phone. Alright, so I wen to the Apple store the next day and was late for 4 minutes to be exact. I was then told by a blue t-shirt guy saying something like " you are late, and because there were two customers in front of you were late for 15 minutes, we will have to push you back to the waiting list after all the appointments....blah blah" he basically told me I need to wait 2 hours or something because I am late for 4 minutes!! My wife started arguing with me and it gets pretty loud when my 5 month baby started crying after we standing there for like 20 minutes, the manger then told me to speak to someone right away." endquote.

    Well, here's a couple of tips for next time: First, arrive early or at least on time for your appointment. Second, leave the wife and kid at home or send them off to some other store in the mall. No need to be causing a scene at the Apple store with your wife arguing loudly and your kid crying and/or yelling.....

    Please, just use some common sense.
     

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