Saturday I went over to my local Apple store here in Colorado Springs. The assistant quickly steered me over to an Apple "expert" in my quest to buy the new Iphone- unfortunately they were out. But he said I could order one. Since there is an AT& T store some 50 yards away I said I'll check there, otherwise I'll be back. So I saunter over to the AT&T store and there was one person other than me in the store and two clerks. One of them asked me if he could help, then turned his back on me and walked away before I could get two words out of my mouth. He was monkeying around behind the counter and I said, "I can wait till your done." He talked over his shoulder and said "What do you want?" I just waited until he finally looked at me...still monkeying around behind the counter. I said, "If I don't have your attention, forget it." He didn't even look at me and continued his work. So I walked out. I've been an AT&T customer for years...so this guy kissed off another 2 year contract through his store, selling a new Iphone 4. Back to the Apple store. The clerk was great- I told her the story and she was absolutely shocked. We walked through the order in less than 3 minutes and the phone will be sold through their store. It seems to me with all the bad publicity that AT&T really is losing customers. Now I see why.