Bad battery life on 4 week 6s+ that Genius bar won't replace

Discussion in 'iPhone Tips, Help and Troubleshooting' started by jusoi, Jan 29, 2016.

  1. jusoi macrumors newbie

    Joined:
    Jan 23, 2016
    #1
    I've had two trips to the Apple Store this week. On my first trip (Monday 1/25) I went to the Genius bar and they told me I should restore my phone and set it up as new and don't back it up. I went home and right away I followed the guy's instructions. Today (Friday 1/29), I went to the Genius bar and had an unpleasant trip. He kept assuring me that I have great battery life and I'm tripping over nothing. I only get 3 hours usage, and I end up at 10-20% battery. The Genius kept insisting me that there was nothing wrong with the battery, and I was getting 7-9h. I asked him why does it say that I'm only getting 3h usage, and he said that usage only represents the time I'm "touching and tapping" the screen. I knew right away this wasn't the case. I know Usage means the time I'm actively using the phone and Standby is when the phone off the charger. I feel like the Genius deceived me in a way. They've been insisting that the battery is perfect, and in a way, I'm the problem. Is there any way I could get this replaced. I don't plan on going back. Is there a way I could call Apple Support and have them replace it over the phone, or will they tell me the same thing again. I clearly know 3 hours of usage is not normal doing normal things like surfing the web and listening to music.

    TL;DR: Went to Genius bar 2 times, didn't get issue resolved first time, went back, second guy deceived me, still have sucky battery.
     
  2. adamhenry macrumors 65816

    adamhenry

    Joined:
    Jan 1, 2015
    Location:
    On the Beach
    #2
    A screen shot of your battery stats from Settings would help us understand.
     
  3. monnyblack1 macrumors regular

    monnyblack1

    Joined:
    Jan 24, 2016
    Location:
    meridian ms
  4. I7guy macrumors G5

    Joined:
    Nov 30, 2013
    Location:
    What Exit?/Saguaro Country
    #4
    There are a lot of causes to bad battery life. If you run a newly setup phone without 3rd party apps how is your battery life?
     
  5. freedomisle macrumors regular

    Joined:
    Oct 6, 2015
    #5
    You could try a different Apple Store. I've had some bad experiences in Apple Stores, I was told a screen with seriously bad light bleeding was within manufacturing tolerances. If it is still within two weeks of purchase you can return it under buyers remorse.

    I have found my experiences at the Apple Store varies depending on the assistant, you could try speaking to someone else.
     
  6. Alexrat1996 Suspended

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
  7. kagharaht macrumors 6502a

    Joined:
    Oct 7, 2007
    #7
    You probably have your brightness turned up all the way or left it on never auto lock.
     

Share This Page