Hi all, I had a bad experience with Apple Customer Care... My MBP battery is at about 77% health, according to iStat Pro (4280 mAh to System Profiler). It's 10 months old and the cycle count is 19 (with at least 1 full discharge every month). For general web surfing and with Battery Management, I get about 1-2 hours. Today I called in to see about getting it replaced. The Customer Support person was nice but said she could not replace a battery that was above 4200 mAh. I then spoke with Customer Care, and the guy was rude, telling me that my battery is "WELL within specs" but at the same time, refusing to even confirm what the specs were supposed to be (I only got the 4200 mAh from the Customer Support person). He also refused to let me speak with anyone higher. <-- Is he allowed to do that, and if not, does anyone know how I can contact his manager? In any case, I just wanted to ask, are my stats really "WELL within specs"?? I thought Apple specs were 80% health at 300 cycles (http://www.apple.com/batteries/notebooks.html). According to this, I would be well below it. Any comments? I guess I could wait a few more weeks for my battery to fall a bit more to meet their supposed cutoff....... Overall, though, I'm very disappointed with the quality and lack of care from their Customer Care unit.