bad music file from itunes

[JonD25]

What do you do when you download a song on iTunes but something happens to it and it's bad? I downloaded a song and during the first 10 seconds, there's this horrible static-like sound that's not supposed to be there.

 

[nightdweller25]

You should either call Apple Support, or send them an e-mail. I'd go with the phone call though.

 

[GoCubsGo]

AFAIK there is no iTunes telephone support.

 

[Scarlet Fever]

i had something similar happen with songs and videos. The videos have that horizontal stuff at the top. Ill get around to emailing them sometime soon. It wouldn't be the track, itll be a fault in the download, either your end or Apple's

 

[yg17]

I once bought a song and the last minute was cut off. I e-mailed Apple, and they credited the song to my account so when I chose "Check for purchased music" a good copy of the song downloaded.

 

[emaja]

Email them and they will allow you to download it again to see if there was a problem in the DL. If the problem is still there, email them again and they will credit your account for one song.

I have this one song that I cannot find anywhere else but ITMS and there is a skip in it. Every once in a while I try the DL again and go through it like I said above. They take care of me every time.