I had a bad pixel. Thought I would update the experience. I called apple, returned the IMAC. They gave me shipping tags. Appologized. No questions like how many pixels. No hardtime. The support was in US. I had to call back support about return tags taking to long, they ended up giving me .mac for 1yr and a shuffle. I spoke with a manager, he made sure everything was great. I had the replacement in 7 days. You will never get this experience with any PC manufacturer. Having used both hp and dell its not even comparable. I understand mistakes happen, and apple support was 2nd to none. Happy Computing, Jeffrey BTW- I had to ship back cause my mac was custom.