A little off the topic, but those lines were meant to be there...they were a shadow of the trinitron "mask"...google it to learn more
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Bad screen on 24" Alu. iMac - Worth going through the hassle of replacement?
- Thread starter DavidR91
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A little off the topic, but those lines were meant to be there...they were a shadow of the trinitron "mask"...google it to learn more
I use mine mostly in the dark, perfect screen. When used in a well lit environment, still perfect. Please STOP making ASSumptions.
This forum is quit often a clinic/hospital/medical centre/emergency room - so you are bound to get a distorted view of problems. But please, stop making things up!!!
Arrrgh
/calm..../breathe/...!These types of threads always amaze me... to the OP, you stated your opinion is the screen issue is widespread and it's reinforced by the fact you "googled" it and found forums with everyone having issues? am I right? Because maybe the only people that post on tech forums are either looking for help or have issues, but still the minority of users ever bother evening looking on these types of sites.
The point that blows me away is how much tunnel vision people get, you really think the tech forums make up more then what 2 or 3, hell even 5% of the iMac buying world? Several million iMac's per year and the few hundred people that respond on a website makes "ALL OF THEM S#@T" lol priceless. Glad to see people have no grasp of numbers when it comes to warranty issues.
The point that blows me away is how much tunnel vision people get, you really think the tech forums make up more then what 2 or 3, hell even 5% of the iMac buying world? Several million iMac's per year and the few hundred people that respond on a website makes "ALL OF THEM S#@T" lol priceless. Glad to see people have no grasp of numbers when it comes to warranty issues.
Credit not given for the outstanding service...
The 'service' the OP has received from Apple in my view is outstanding, especially not only getting a complete new replacement, but also an upgraded one at that.
Funny how the OP doesn't even mention 'the great service' he has received?
Many companies, that I have dealt with over my lifetime don't even bother with half of the service the OP has experienced.
Just to get someone to 'listen' to your problem is most of the battle with others, and yet Apple has provided so much service, beyond what is expected in my view. They could have just carried on repairing the machine, but they chose to provide an upgraded machine instead.
Sometimes, you have to appreciate these things and take a moment to realize the overall experience in times of need.
So well done Apple!
The 'service' the OP has received from Apple in my view is outstanding, especially not only getting a complete new replacement, but also an upgraded one at that.
Funny how the OP doesn't even mention 'the great service' he has received?
Many companies, that I have dealt with over my lifetime don't even bother with half of the service the OP has experienced.
Just to get someone to 'listen' to your problem is most of the battle with others, and yet Apple has provided so much service, beyond what is expected in my view. They could have just carried on repairing the machine, but they chose to provide an upgraded machine instead.
Sometimes, you have to appreciate these things and take a moment to realize the overall experience in times of need.
So well done Apple!
Well, to be completely honest, it wasn't great service. I've certainly received better service from other companies - Western Digital, for example, who replaced a faulty drive I bought directly from them: no questions asked, no dithering, they just ordered up a returns parcel thing and the next day it was replaced. Slightly easier and lower value than an iMac, sure, but there was no 'chaff' to go through to get a replacement.
On the other hand, to get my mac replaced, there were several screwy things:
- The product shouldn't have been defective. Sure, some will inevitably be faulty - it's a percentage game. But overall, it should not have been faulty in the first place - I was under the impression this was the point of Q&A
- I should not have had to 'fight' to get it replaced. They were going to continue to fob me off with "That's normal" or just systematically replacement components. If I was an average Joe who didn't know his sales/legal rights, Apple would have taken me for a ride. That shouldn't happen. Obviously they steer clear of expenditure for no reason, but the unit was not up to scratch after a repair - that should say "replacement time" to Apple: not "let's take them for a ride of pointless repairs"
- Combined with the above, the staff seem to have a tendency to state their company policies above, or as a replacement for law. This is incredibly misleading (especially in the case of replacements) and I'm fairly certain it probably breaches law in itself (misleading or misrepresenting situations to the consumer etc.). Knowing their company policy is fine and dandy, but intentionally trying to remove any consumer confidence in sales and returns rights is just plain... irresponsible.
- When I took the machine to be serviced initially, I was refused a box to take the machine away in. That's fair enough in general, but consider that the store was littered with boxes, many empty - and considering how difficult it is to safely transport the machine, I assumed giving me an empty box would be a no-brainer. I had come back and forth to a store absolutely no where near my home, for a unit which should not have been faulty in the first place, to be denied a method of safely transporting it. This was especially stupid, since having an improper box after repair (I ended up using a slotted plastic container, but it was at the limits of what it could carry) could have damaged it even more so than it was originally.
Once again though, they only really took notice once I starting throwing sales law and other lingo at them. They were happy to divert me round the houses up until that point, because I had to make a lot of phone calls.
Yeah, I agree: the upgrade is a nice thing to throw in, and I'm grateful for that. It's not a huge change, but the memory support etc. added by a different machine was appreciated. If it wasn't for the time I spent trying to get through to them, I would probably be going a bit more crazy over "OMG THEY UPGRADED IT!", but as it is they somewhat... wound me up a bit.
Sorry, but the degree of irony is amazing here. You call out "tunnel vision" but completely miss out where I give several examples of how/why the spread of it is large/larger than expected (the staff conceding the issue, for example). Nice one, Sherlock
I've seen a lot of Alum 24"s, as my replacements and in the stores. Out of the 15-20 I've seen, about half of them had some level of unevenness.
The most 'widespread' issues are faint horizontal stripes that stretch across the screen, and dark sides/corners. Most are still completely usable though, the problems are usually noticeable only when solid colors are on the screen.
Its too bad that some bigger displays are having issues, but it doesn't make them unusable. And when it does, like in my and the OPs case, Apple seems pretty sensitive to issue.
The most 'widespread' issues are faint horizontal stripes that stretch across the screen, and dark sides/corners. Most are still completely usable though, the problems are usually noticeable only when solid colors are on the screen.
Its too bad that some bigger displays are having issues, but it doesn't make them unusable. And when it does, like in my and the OPs case, Apple seems pretty sensitive to issue.
I'm fairly certain that I will buy the 24" iMac regardless of stripes, simply because I couldn't afford a Mac Pro and an external pro monitor.
The fact that the lines are easily noticeable however, makes me wonder if waiting a few months won't perhaps lead to newer improved models being launched. Just speculation obviously but things that are perceived as 'issues' could very well be addressed somehow.
The fact that the lines are easily noticeable however, makes me wonder if waiting a few months won't perhaps lead to newer improved models being launched. Just speculation obviously but things that are perceived as 'issues' could very well be addressed somehow.
iMac Screen
Recently my aunt's iMac screen went completely black. She took it to the apple store and they told her that it would cost her about $700.00. I started doing browsing around and found that iMac's esp. the 24 inch screens are susceptible to getting spots or lines running through their screens.
I was wondering if you knew if Apple took of this issue because I am considering purchasing a "desktop" Mac. Would I just be better off with a mac mini and a separate screen? I don't do professional photo editing or heavy gaming incase you were wondering. However I do like that the iMac has better graphics, a stronger processor, and more hard drive space.
Recently my aunt's iMac screen went completely black. She took it to the apple store and they told her that it would cost her about $700.00. I started doing browsing around and found that iMac's esp. the 24 inch screens are susceptible to getting spots or lines running through their screens.
I was wondering if you knew if Apple took of this issue because I am considering purchasing a "desktop" Mac. Would I just be better off with a mac mini and a separate screen? I don't do professional photo editing or heavy gaming incase you were wondering. However I do like that the iMac has better graphics, a stronger processor, and more hard drive space.
I wish I had known you cross-posted this to 10 different threads before offering my advice to you in the other one. Someone needs to read the rules.
5. One post. Do not post multiple messages with the same content. One post in the most appropriate thread is sufficient.