Bad service @ Genius Bar

Discussion in 'iMac' started by chris98vf, Jan 22, 2011.

  1. chris98vf macrumors regular

    chris98vf

    Joined:
    Mar 3, 2010
    #1
    I recently brought in an older iMac 17" for a warranty replacement LCD. When I got it home it was making an awful clicking noise from the lower right hand corner. When I opened it up I noticed the shoddy job that was done. The EMI tape that should be taped over the edge of the LCD was not there. They had just cut it out completely and didn't replace it. I noticed that 1 of the 4 screws securing the LCD was missing and another was loose. The clicking sound went away after I opened the case and I found out why... When the LCD was secured tight to the inside it would click, hence the missing and loose screw. That right there makes me think it was an intentional shortcut to get rid of the clicking. I removed the LCD and found the obvious issue. The cables that should have been secured with tape were not and they were freely rubbing against the ODD fan. I fixed it and put it all back together but I am now very upset at the quality of work that was done and the possible deception that went into covering it up.
    Has anyone ever had a similar problem with sub par work at an Apple store and if so what can be done about it? I don't expect anything more than a half assed apology and I would really prefer that someone would get an ass chewing but I doubt that would ever happen too.
    I may call Apple and complain but I want to get the info out to the public since that may have more effect than a single complaint.
    Below are some pics I took:

    [​IMG]

    Notice no tape holding anything down

    [​IMG]

    No tape on the sides...

    [​IMG]

    Here's the whole thing from the front

    [​IMG]

    Here's the fan and the wires that were hitting it

    [​IMG]

    and finally the other side where the EMI tape was peeled up from improper closing of the outer shell.
     
  2. SuperCachetes macrumors 6502a

    SuperCachetes

    Joined:
    Nov 28, 2010
    Location:
    Away from you
    #2
    Doubt it. No one here is going to call them for you. :D

    But yeah, if it were me I'd call them and make a stink about it. Worst case is that they will say it wasn't necessary and that they performed the typical replacement procedure. Good luck.
     
  3. aristobrat macrumors G4

    Joined:
    Oct 14, 2005
    #3
    Http://apple.com/retail/feedback

    Give your overall rating a 5 or below and you should get a call back from store mgmt. Your rating will also affect their overall store ranking (internal to Apple), as well as the store employee that did your repair, assuming the store didn't ship it to the depot.
     
  4. 184550 Guest

    Joined:
    May 8, 2008
    #4
    I'd print the pictures and drag the machine back to the Apple Store and demand to speak to a manager. I'd also email the elusive Steve Jobs address and call and get a complaint going through Apple's support line. Completely and utterly unacceptable.
     
  5. John T macrumors 68020

    John T

    Joined:
    Mar 18, 2006
    Location:
    UK.
    #5
    It is most unlikely that the Store carried out the work. Apple usually pass work to one of their approved serviced centres. They would certainly need to know about your experience.

    In the past, when I have had work carried out by an Apple service centre, I have subsequently received an email from Apple asking if I was satisfied with the work carried out etc. Should you receive one, that is the time to report your experiences.
     
  6. chris98vf thread starter macrumors regular

    chris98vf

    Joined:
    Mar 3, 2010
    #6
    I currently have 2 with them right now and they have said that they work on them in store. When I pick the next two up I'll have them power on and listen for the clicking sound. I'll also talk to a manager and demand they crack one of the two open to see if it's a repeat.
     
  7. Damo01 macrumors regular

    Joined:
    Feb 11, 2010
    Location:
    Australia

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