I'm not sure I understand "bad view of messages" and "spoilt by unknown reason"
Are the messages in the Outlook app but they are garbled and unreadable?
Are the messages not in Outlook? Or are they there and not able to be opened?
Also, you are posting in the Windows, Linux and Others on the Mac Forum, but you say you opened this on your phone
What phone are you using and what version of OS?
If you will try to explain exactly what you are seeing, it will give you a better chance of getting the help you need.