Badges not clearing on Mail.app

[CDutch]

For starters, the account I'm having trouble with is my work exchange 2007 account.

Basically, I'm having an issue where the notification badges are not clearing from the mail.app icon despite having already viewed the email on my computer. New mail will push to my phone instantaneously but for some reason, the badge does not clear if the email is read in Outlook...it's as if it is only pushing new mail but not fully syncing unless I open the mail.app application on my iPhone.

Any suggestions?

 

[rdowty]

...it's as if it is only pushing new mail but not fully syncing unless I open the mail.app application on my iPhone.
Any suggestions?

I think that's exactly what it does.

 

[CDutch]

I think that's exactly what it does.

For my gmail account, the badge disappears pretty much instantaneously after I view an unread email on the gmail website. I assume the behavior should be the same for my work account.

 

[/user/me]

If you refresh your mail.app this should take care of the issue. I have noticed that it does this with my campus mail server (imap). When I refresh my mail.app, it syncs correctly, and the badge disappears.

 

[CDutch]

If you refresh your mail.app this should take care of the issue. I have noticed that it does this with my campus mail server (imap). When I refresh my mail.app, it syncs correctly, and the badge disappears.

Right...but if you're using an exchange account, you shouldn't have to open and refresh mail.app. That's the whole point of ActiveSync...or at least that was my understanding.

 

[rstark18]

I am going nuts with my Google Exchange account not working correctly. I am not getting push notifications in a timely manner. When I recieve an email in gmail my iP4 (iOS4.3) sometimes won't show the message for 20, 30, 60, etc. minutes. If I reset my iP4 then as soon as it finishes the reboot I get all the messages. The funny thing is my imap Yahoo account works fine. I have done a CLEAN restore and that has not fixed the problem. My conclusion is iOS isn't playing nice with Exchange.

 

[/user/me]

Right...but if you're using an exchange account, you shouldn't have to open and refresh mail.app. That's the whole point of ActiveSync...or at least that was my understanding.

Right, I understand that. I'm just stating that I have had a similar problem with my account. Granted they're not the same format, but the two issues could be related.

 

[CDutch]

Any other suggestions?

It's weird. I have two Exchange email accounts on my phone. My work account and my Gmail account. Both are set to "push" so they should synchronize automatically. With my Gmail account, when I view an unread email on the Gmail website, the new mail notification on my phone disappears within seconds. For some reason, that's not happening with the work account.

Just seems odd that they don't behave similarly.

 

[vasska]

badge won't clear, even if i launch mail app

my iphone 3gs has recently developed a related problem, where the new mail badge does not clear even if i already read the email on my computer. but the badge persists even if i open the app. FYI, the email account in question is a microsoft exchange account with push enabled.

i tried switching to fetch, and back to push, with no avail. restarting the iphone also had no effect.

it's a serious nuisance since i receive 20-100 work-related emails per day, and manually going through them on the iphone after i have already read them at my desk is a serious pain.

 

[meemster]

I have the same problem

my iphone 3gs has recently developed a related problem, where the new mail badge does not clear even if i already read the email on my computer. but the badge persists even if i open the app. FYI, the email account in question is a microsoft exchange account with push enabled.

i tried switching to fetch, and back to push, with no avail. restarting the iphone also had no effect.

it's a serious nuisance since i receive 20-100 work-related emails per day, and manually going through them on the iphone after i have already read them at my desk is a serious pain.

I have the same problem as Vasska and I've updated to iOS 5. Bump.

 

[hyperpiper45]

I just wanted to bump this thread as I am having exactly the same problem as CDutch. I am using iCloud and I get new e-mails straight away but if I read them on Mail on my Mac the icon still stays on my phone until I open the app.