iPhone XR Badly damaged XR, how long for Apple Store to fix?

canyonblue737

macrumors 65816
Original poster
Jan 10, 2005
1,106
808
My daughter dropped her iPhone XR this morning and the bottom of the phone around the charging port is caved in and a large portion of the screen has a black band across it. I assume it will be a total replacement. We do have AppleCare on it but for the first time EVER in over a decade of iPhone's we will need to have significant service so I am curious how long this usually takes... we have an appointment at our nearest Apple Store tomorrow, no chance they just give us a replacement do they? Or do they ship it out and we are without the phone for a while? Thanks for sharing your experiences!
 

PBG4 Dude

macrumors 68030
Jul 6, 2007
2,714
1,872
You need to set up a Genius Bar appointment. When you arrive, they will look at the phone, and determine if it has AC+ coverage. If covered, they’ll have a replacement phone in your hands before you leave the store.
 

canyonblue737

macrumors 65816
Original poster
Jan 10, 2005
1,106
808
Well that is great news, I just checked we do have AppleCare+ so hopefully the store will have stock of the model when we go in for our Genius Bar appointment tomorrow... thanks!