I almost pulled the trigger on a "grade A" link bracelet from them for $285. Seems like a great deal. But then I decided to google CEX to find out what people's experiences were with this company, which I have never heard of until reading about them here today. Unfortunately, there are a lot of unhappy CEX customers out there. Most of the issues people had were: long delays in receiving items, having an extremely hard time communicating with customer service to get an issue resolved, etc. I saw at least one report of a person receiving an 'off-brand' item instead of the name brand.
Are we talking about the same company here? This is a bummer because I've been debating a link bracelet purchase for some time, and this was enough savings to make me ready to buy it on impulse.