iPhone XR Battery drained New in Box

Discussion in 'iPhone' started by JimiP, Dec 3, 2018.

  1. JimiP macrumors newbie

    Joined:
    Dec 3, 2018
    #1
    Upgrading from my iP6 I was excited to unbox my new blur XR last week to find it not powering up...upon connecting to power source I found that the battery was fully drained. Is this typical.? Should I be concerned? Is there anything I should look for? Would you have marched back to the store and demand a new one?
     
  2. MacDawg macrumors Core

    MacDawg

    Joined:
    Mar 20, 2004
    Location:
    "Between the Hedges"
    #2
    If it were me, I would have just plugged it in and charged it and been on my merry way
     
  3. ondert macrumors 6502

    ondert

    Joined:
    Aug 11, 2017
    Location:
    Italy
    #3
    In some cases it happens, but generally it means that someone has already opened it and re-sealed again. Did you buy from a reseller? That happened to me last year with iPhone 8 purchase. I bought it from a reseller and didn't check it (I was in hurry). However, it causes no harm to the phone.
     
  4. noobinator macrumors 603

    noobinator

    Joined:
    Jun 19, 2009
    Location:
    Pasadena, CA
    #4
    I'd use it for my 14 days and if it had issues, I'd return it and buy another (assuming you bought it from Apple).
     
  5. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #5
    Yep use it. I think the Holiday return period is now free the first of the year before you have to return.
     
  6. JimiP thread starter macrumors newbie

    Joined:
    Dec 3, 2018
    #6
    Purchased at Verizon. It appeared factory sealed to me.
     
  7. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #7
    Verizon or one of it's "authorized re-sellers"?

    I do not think I have ever got an Apple device that the battery was dead.
     
  8. BoricuaHec01 macrumors 6502a

    BoricuaHec01

    Joined:
    Sep 17, 2012
    Location:
    Chicago, IL
    #8
    Charge it, make sure battery health is on 100% and be done with it. Bunch of babies.
     
  9. JimiP thread starter macrumors newbie

    Joined:
    Dec 3, 2018
    #9
    Actual Verizon store.
     
  10. jaybar macrumors 6502a

    jaybar

    Joined:
    Dec 11, 2008
    #10
    I purchased an XS from Verizon for my husband. We had the same issue. Restoration from an iCloud backup, at the Verizon store, did not help the charging. When we got home, we charged the phone wirelessly and have had no problems since.
     
  11. BLBL macrumors 6502a

    Joined:
    Apr 11, 2018
    #11
    Was that manufactured in Zhengzhou factory (Usually serial number starts with F like FK or F1)? Also have you checked manufacturing day (also can be found using serial number and some web sites that decode serials, like chipmunk)?

    My X was from serial number starting with FK.... and while it did not arrive with completely empty battery, it was seriously lower that what any of my new Apple devices have been and I was wondering it that is just policy at certain factory not to charge batteries, or is battery weak and seriously self discharging itself.
     
  12. JimiP thread starter macrumors newbie

    Joined:
    Dec 3, 2018
    #12
    Serial number does start with F1 so maybe it is a product of a factory that packages phones with batteries at less (or no) charge. If the battery was defective would it show up as healthy in the battery health app?
     
  13. jaybar macrumors 6502a

    jaybar

    Joined:
    Dec 11, 2008
    #13
    Once the battery is fully charged, it should be fine in the battery app.
     
  14. JPack macrumors 601

    JPack

    Joined:
    Mar 27, 2017
    #14
    I can't imagine Apple would tolerate any variation in out of box experience based on manufacturing site.

    "You have a product from our F2 plant? Well, that's normal. They sometimes forget to include Apple stickers in box."
     
  15. BLBL macrumors 6502a

    Joined:
    Apr 11, 2018
    #15
    I don't know what gives but my personal experience has been that the products are not equal in every way when they are from the different factory, and in my case those with serial F.. have been always worse than serial D...
    I know my experience it too limited to say for sure but in case that was rare then what are the odds that I keep seeing this thing with the products I buy? When it happens once - maybe I could blame for being born under a bad star but when it happens in a consequently, then what?
    --- Post Merged, Dec 3, 2018 ---
    Interesting but definitely looks what I'm seeing here. Mine was not fully drained but seriously low compared to what I have been usually getting. I guess it should be fine unless it has been empty for a long time. Also in case you charged it from empty to full and battery menu still shows battery capacity 100% it is probably not seriously damaged but only time will tell. In my case, I still think battery is draining faster than it should.

    You could also try PC programs like Coconut Battery for Mac or iMazing for Windows to see more detailed information about battery.
     

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14 December 3, 2018