Battery Exchange Program

Discussion in 'MacBook Pro' started by sinecurea, Jul 10, 2008.

  1. sinecurea macrumors regular

    Joined:
    Mar 14, 2006
    Location:
    Northern Ireland
    #1
  2. scienide09 macrumors 65816

    scienide09

    Joined:
    May 5, 2007
    Location:
    Canada
    #2
    If you know your battery qualifies, don't even bother with the webform. I suspect it was intended for the initial rush, when may people were making claims. Call Apple directly. Tell them you used the form a month ago, and are disappointed with the lack of a response.

    Otherwise, be polite, and they should at least assess the situation.
     
  3. WildCowboy Administrator/Editor

    WildCowboy

    Staff Member

    Joined:
    Jan 20, 2005
    #3
    Yeah, as the FAQ says, you should received the battery in 3-5 business days. I'd give Apple a ring and see what's up.
     
  4. liquidh2o macrumors 6502

    Joined:
    Feb 4, 2004
    Location:
    Hawaii
    #4
    A call into Applecare will get it taken care of. I don't know if it applies to everyone, but they had me ship my original battery back in the packaging the new one came in (it was prepaid).

    They shipped it one-day as well.
     
  5. sinecurea thread starter macrumors regular

    Joined:
    Mar 14, 2006
    Location:
    Northern Ireland
    #5
    There's no Apple Store near me in Northern Ireland, though there is one opening in August-ish time.
    I'll just try the phone. Cheers!
     
  6. UltraNEO* macrumors 601

    UltraNEO*

    Joined:
    Jun 16, 2007
    Location:
    近畿日本
    #6
    Just call them...
    Often the battery is counted as a DIY item (user installable), so Apple should be able to send you a replacement via the post, though they might request the old one back - usually depends on the branch/country.
     

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