This kind of stuff should not be happening, so I am wondering If I am covered even though I am out of the warranty time frame. There was no misuse of the computer, other than maybe keeping it on charge too long, but that is not against any policies.
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Battery has expanded, is it covered even when out of warranty?
- Thread starter stateofmind
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This kind of stuff should not be happening, so I am wondering If I am covered even though I am out of the warranty time frame. There was no misuse of the computer, other than maybe keeping it on charge too long, but that is not against any policies.
More than likely, you're out of luck, as that looks like a battery from pre-unibody which is quite long ago. However, if you take it Apple, and ask nicely, you might get it replaced for free. I've heard some geniuses are quite nice about it. You can casually (and politely) mention that the battery in that state is unsafe, and you're worried it might leak and cause injuries.
WOW that is pretty scary! it looks like it was close enough to exploding. and im not sure if you havent seen videos but youtube is chock-full of people burning out laptop batteries. they are quite explosive!
I would take this to your nearest apple store asap and show what happened. explain that there was no misuse.
Yes apple care would cover this, but even though you are out of apple care the genius's have the ability to repair the issue for free. it just depends on if you get someone in a good enough mood!
I would take this to your nearest apple store asap and show what happened. explain that there was no misuse.
Yes apple care would cover this, but even though you are out of apple care the genius's have the ability to repair the issue for free. it just depends on if you get someone in a good enough mood!
Thats a big safety issue. I would be surprised if they didn't do anything about it. Make sure the computer's top case wasn't warped as a result.
Technically, you're not covered, but I'd take it to the Apple Store and be nice. Apple reps have been known to make exceptions and it's possible you may get a free battery.
This should answer most, if not all, of your battery questions:
Yes, take it in. I took mine in and they replaced it on the spot (about 6 months ago). And do take the computer too, because they will ask for it.
I had the same problem with a MacBook3,2 (I think - 17" non-unibody from 2007). They replaced the battery at the store for me without any problems. Never hurts to ask.
Actually, Apple's official policy is that the battery expansion is a safety measure intended to prevent catastrophic failure that could lead to an explosion or fire, and thus this is a normal, albeit rare, form of failure for a battery, and thus not covered.
I can't link you to any documentation regarding that because it was communicated verbally to me, but I work at a third-party dealer and this was official from Apple, specifically intended for me to restate to a customer after I attempted to get a battery like that covered by Apple under AppleCare (not even completely out of warranty).
jW
I can't link you to any documentation regarding that because it was communicated verbally to me, but I work at a third-party dealer and this was official from Apple, specifically intended for me to restate to a customer after I attempted to get a battery like that covered by Apple under AppleCare (not even completely out of warranty).
jW
When I took mine in (never under warranty and 3 years old), the guy didn't even flinch, just went in the back and popped a new one in and said have a nice day.
Smile and be grateful. It goes a long way.
Smile and be grateful. It goes a long way.
Just like any tech company, Apple has a safety catch policy. If you can convince them that this is a safety issue, they'll have to choice but to perform a safety catch and take the battery from you. As a result, they'll have to provide you with a replacement.
i walked in to apple store with a battery that was just barely swollen on my 08 macbook pro and they replaced it no questions asked.