Battery problem

[meteoreos]

Hi

So I managed to get a brand new MacBook Pro 15" (2015, with dGPU) from a retailer that had it in stock a few weeks ago. It was the last one they had. I had been looking all over for this model as Apple do not sell it anymore, so obviously I was content.

However, the battery life has been awful to say the least.

I can't get more than 6 hours from simply browsing using Safari. I then downloaded Coconut Battery so see what I could deduce. Apparently, the battery is over 300 days old. Also, I have around 20 cycles now from use, and battery health is at 96%. I don't know what that means, but it doesn't sound good.

Would Apple replace the battery? It's still under warranty and I don't really want to return it. I know their policy is not to replace batteries that have over 80% health.

 

[Sanpete]

I don't think they'd replace it yet, but it wouldn't hurt to ask. 6 hours from only Safari isn't great for the 2015. What screen brightness are you using? What does Activity Monitor or Coconut Battery show about what programs are using your energy?

 

[meteoreos]

I don't think they'd replace it yet, but it wouldn't hurt to ask. 6 hours from only Safari isn't great for the 2015. What screen brightness are you using? What does Activity Monitor or Coconut Battery show about what programs are using your energy?

I use four clicks, so not bright at all.

Activity monitor doesn't show anything out of the ordinary. I'm 100% sure that it is due to the fact that the battery is 300 days old. It was in the retailer's warehouse since April 2016.

Also, when I picked up my MacBook from my desk today, I could hear something move around. So I moved it around side to side very lightly, and there's definitely something loose inside. Is that enough grounds for them to service it?

 

[Sanpete]

There have been reports of a noise in the screen of some new MBPs that Apple has generally treated as normal, so whether they would want to take a look at your noise I don't know. But if you're near an Apple Store, you could take it in and see them at the Genius Bar and find out!