Battery Replacement Cost - extra labor charge now?

Discussion in 'MacBook Pro' started by snap01, Jul 7, 2017.

  1. snap01 macrumors newbie

    Joined:
    Jul 1, 2017
    #1
    I just had my battery replaced on my rMBP due to swelling (out of warranty). When I initially sent it in, they sent me a receipt listing $199 battery + $100 labor. The $100 labor charge wasn't mentioned to me and it isn't listed anywhere on the apple website (https://support.apple.com/mac/repair/service shows a flat rate cost of $199)

    I followed up on this and ultimately it was waived. I don't believe they ever intended to charge me the labor since the genius put in the notes to waive the charge from the beginning.

    But I'm wondering, is charging additional labor standard for battery replacement now? When I picked it up, I mentioned the apple webpage stating a $200 flat rate and he (a different tech) just said it was likely out of date.

    I think $200 is pretty costly but $300 seems excessive. So if you had your battery changed recently did you get charged labor?
     
  2. Resist macrumors 68030

    Joined:
    Jan 15, 2008
    #2
    Should have replaced the battery yourself. It's easy takes like 5 minutes.
     
  3. hallux macrumors 68020

    hallux

    Joined:
    Apr 25, 2012
    #3
    Standard Apple replacement of a battery on a retina is to replace the entire topcase as the battery is glued in, requiring complete disassembly of the computer. For an experienced tech with the right tools, that's 30 minutes at best.
     
  4. Resist macrumors 68030

    Joined:
    Jan 15, 2008
    #4

    So it's harder to replace than in a 2010 MacBook Pro?
     
  5. snap01 thread starter macrumors newbie

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    Jul 1, 2017
    #5
    Yeah the battery is glued in and difficult to remove. iFixit has a battery replacement kit for about $100 but it involves injecting some kind of adhesive remover to dissolve the glue. I didn't want the hassle of working with the chemicals nor having to dispose of them (and the swollen battery). I have stripped other rMBP completely to fix wine damage and didn't think it was worth the effort to save $100.
     
  6. Mlrollin91 macrumors G4

    Mlrollin91

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    Nov 20, 2008
    Location:
    Ventura County
    #6
    I have never heard of the $100 labor cost. Labor is supposed to be included in the cost of the repair.
     
  7. maplingstorie macrumors 6502

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    Jan 25, 2009
    Location:
    Malaysia
    #7
    which MacBook Pro model is this?
     
  8. snap01 thread starter macrumors newbie

    Joined:
    Jul 1, 2017
    #8
    It was the late 2013 15" retina MBP.

    The charges on my email receipt were

    S1586LL/A Labor Charge, PBG4/MBP15" $ 100.00 $ 100.00
    S5954Z/A OOW Battery Replacement, MBP Retina 13/15, Flat Rate $ 199.00 $ 199.00
    --- Post Merged, Jul 7, 2017 ---
    That was my understanding as well. It even says flat rate on the apple page. But I talked to various support people and none of them said the labor charge was in error.
     
  9. Mlrollin91 macrumors G4

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #9
    I would call AppleCare and ask for Customer Relations. Something is definitely not right. There is no fine print about that at all.
     
  10. mac_in_tosh macrumors regular

    mac_in_tosh

    Joined:
    Nov 6, 2016
    Location:
    Earth
    #10
    Darn Apple for glueing, soldering, locking, bolting, encasing, riveting, stapling and welding everything together now and using 20 different types of screws.

    Slight exaggeration, but you get the point.;)
     
  11. rezenclowd3 macrumors 6502a

    rezenclowd3

    Joined:
    Sep 28, 2004
    Location:
    Undoing the work of Priuses: burning gas & rubber
    #11
    Replacing a rMBP battery out of warranty and outside PSP/SP service should take less time than replacing a top case for an experienced tech. I've done both myself via a PSP and outside. Regardless, all costs of service/parts should be brought to your attention, and verbal approval (hopefully with documentation) is all that is needed to initiate a repair.
     
  12. snap01 thread starter macrumors newbie

    Joined:
    Jul 1, 2017
    #12
    They waived the labor charge and I think they intended to do that from the very beginning. So really I'm just wondering why they added it and if anybody else has been charged.
    --- Post Merged, Jul 8, 2017 ---
    I thought the normal apple process for replacing the battery on the retina MBP was to replace the top case as well. So should take at least the same time no?
     
  13. Resist, Jul 8, 2017
    Last edited: Aug 21, 2017

    Resist macrumors 68030

    Joined:
    Jan 15, 2008
    #13
    Apple is pushing me away with this sort of stuff! They've become nothing but a greedy corporation now. Remember when they used to say "It just works", their hardware, their software....not anymore. How are they any different from a PC now?
     
  14. KGB7 macrumors 6502a

    KGB7

    Joined:
    Jun 15, 2017
    Location:
    Rockville, MD
    #14
    It doesn't matter if the website is outdated, Apple has to owner what's advertised. Just like pricing of the soup on the shelf.
     

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