My wife’s iPhone 6 has become useless. Battery goes from 100% to below 20% within minutes after taking it from the charger. She took it to the Apple store back in December and was told battery was OK and she should reinstall iOS. She did but battery issue remained. When Apple announced they would replace batteries for $29 she immediately tried to book an appointment but the first one available was today. Today she left her work and drove 35 minutes to the Apple store for her appointment only to be informed that no stores in our area have batteries available and she will get a call from them in about 10 days when they expect to get more batteries in. The Apple guy at the store told her “everyone is replacing their batteries”. So here are my issues: - You make a customer waste over an hour of its working day driving to an appointment that you knew would not happen. Why call in 10 days when the battery arrives and not call in advance to cancel the appointment today? - if “everyone” is replacing their batteries I think Apple has a much bigger problem in their hands. Are they doing a good job in informing when one should replace the battery? Or is this becoming a new way of Apple to make another revenue stream over existing customers (I am pretty sure that even at $29 Apple is still making a lot of money on this)? Or will this reflect in customers that would potentially buy a new phone to hold on their old ones with new batteries for much longer? My wife was mad. I am really mad of all this BS.