Battery replacement - total incompetence

Discussion in 'iPhone' started by CaptSaltyJack, Aug 6, 2008.

  1. CaptSaltyJack macrumors 6502

    Jun 28, 2007
    ARGH! :mad::mad:

    I've been going on a crazy trip trying to get answers on getting my 1st gen iPhone battery replaced. Here's what's been going on:

    I called the Apple store. They said they can't actually replace the battery at all, they'd have to give me a new unit and charge me $149 or something like that (I'm out of warranty). I said BS, the Apple web site says I can pay like $80 and mail in the phone. They said ok, then call Apple Care.

    I called Apple Care, which has been frustrating (I'm still on hold). I swear, after EVERY damned question the guy asks me ("what is your address?"), I'd be put on hold for five minutes. Things are moving along fine, he says it's $70, they send a box, I mail the phone in, and so on. I'm on hold again after that. Then he comes back and says there's a problem, they can't do it for some stupid reason, and he asks if I've talked to the Apple Store. I said YES, I have, they gave me some BS about charging me $150 for a new phone. Now I'm on hold again for a product specialist.

    What the HELL is wrong with Apple? This is pure incompetence, I can't stand when they don't know their own damned policies!

    End of rant.

    EDIT: Hah, the rep says I'm the first call for a battery replacement he's had. I guess not many people have done this. Maybe that's why they're so confused over it. My battery isn't horrible, but it's not great, and I wanted to replace it with a new one before I sell my 1st gen iPhone.
  2. CaptSaltyJack thread starter macrumors 6502

    Jun 28, 2007
  3. CaptSaltyJack thread starter macrumors 6502

    Jun 28, 2007
    The first option looks cool. But the second one...

    Uhhh no. ;) Me and soldering do not go together.

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