Batterygate: My conversation with Apple Care

Discussion in 'iPhone' started by deellow, Nov 1, 2011.

  1. deellow macrumors member

    deellow

    Joined:
    Jul 14, 2010
    Location:
    The 25309
    #1
    Ever since recieving my new 4S on Launch Day, I have been suffering from the now infamous battery drain woes. I have gone from days of having horrid battery life, to going days between requiring a recharge, to mediocre battery life- some of which in the span of just 4 days. I'm a regular follower of Apple tech and rumor sites and have read pages of testimony and arguments over the mythical batterygate issue. I was prepared to have a lengthy conversation with Apple Care this morning. This is what I found out.

    Before calling Apple Care, I troubleshooted the issue myself with all the tips that have been mentioned here and elsewhere. They seemed to help with battery life for a while, but over this past weekend, my battery took another nose dive. For those keeping score here is what I had done:

    Deleted and then re-enabled iCloud;
    Did hard resets to my heart's content;
    Disabled various location based services;
    Complete battery reconditioning;
    Dimmed screen brightness; and
    Kept a visual record of my battery usage as found in the settings menu.

    Nothing. Nada. Cero.

    So I called Apple Care. Richard, as polite as ever, took my information, listened to me rattle off my issues and troubleshooting steps that I had already taken, took my usage stats, and kept me on hold while he spoke with a senior tech adviser. Their official conclusion:

    Since few people have called to complain, I was a minority user with such crappy battery life. This to me was absurd simply b/c of the sheer number of people on the Apple Support Forums bouncing ideas off each others' heads. Surely, I can't be one of a few people calling about this as they claimed. Anyway, they indicated that it sounds like hardware issues (which I also find hard to believe based on the volume of users with this issue) and that they wanted to fix or replace my 4S- whichever was cheaper for them I suppose. All I would need to do was to send them my phone and receive it or another in the mail within a week or so. Or take it to the nearest Apple store which is 4 hours away from me. I politely thanked him for his time and asked to maul over my options and phone them back with my decision. He agreed and we ended our conversation of 30 minutes.

    I've decided not to send my phone in for repair b/c I don't believe this is a hardware issue. I think it's a software issue and I'm not keen on going phoneless for a week with no guarantee of batterygate coming to a close upon receiving my new phone.

    Further, I knew before I called was that their best solution for me was to replace my phone. I did not expect to come away with an end all solution. I called simply to document my issue with Apple in the hopes that if enough people call, they will see a more viable solution needs to happen. Also, to document that I spoke with Apple about this issue just in case my battery gets even worse or if Apple offers a solution in the future, I can at least say "Hey, I called 3 months ago about this- fix it for me, please."

    Regardless, the 4S is a solid phone and recommend it to anyone who wants the most out of their mobile phone.

    Here's to hoping Apple releases an iOS patch so that we may live happily ever after.

    d
     
  2. BoxerGT2.5 macrumors 68000

    BoxerGT2.5

    Joined:
    Jun 4, 2008
    #2
    See to me it would make sense it's a hardware issue, which is why some handsets experience the issue and others don't. If it were a software issues, we should all be hit by it, since we're all working with the same software and 4s hardware (minus the 3 different sizes). Atleast that's how I've worked it out in my head. Could be a combination of both.
     
  3. deellow thread starter macrumors member

    deellow

    Joined:
    Jul 14, 2010
    Location:
    The 25309
    #3
    I'd be inclined to agree with you if it weren't for the recent review by AnandTech in regards to batter life: http://www.anandtech.com/show/4971/apple-iphone-4s-review-att-verizon/15
     
  4. BoxerGT2.5 macrumors 68000

    BoxerGT2.5

    Joined:
    Jun 4, 2008
    #4
  5. kas23 macrumors 603

    kas23

    Joined:
    Oct 28, 2007
    #5
    When ever you present a problem to Apple Care or to the Genius Bar, they will ALWAYS act like this is the first time they ever heard of such a problem. They will never tell you this is a widespread issue. It's on their script.
     
  6. mcdj macrumors 604

    mcdj

    Joined:
    Jul 10, 2007
    Location:
    NYC
    #6
    someone should make a thread called Batterygate!
     
  7. macinmac macrumors member

    macinmac

    Joined:
    Jul 30, 2011
    Location:
    Romania
  8. BoxerGT2.5 macrumors 68000

    BoxerGT2.5

    Joined:
    Jun 4, 2008
    #8
    I see what you did here.
     
  9. maximus96 macrumors 6502a

    maximus96

    Joined:
    Sep 25, 2007
    #9
    well played sir, /*slow clap*/
     
  10. Antidoll macrumors regular

    Joined:
    Aug 19, 2008
    #10
    did you try the battery fix (restoring your phone, etc) & turning off Bluetooth?


    I tried it and it improved my battery life significantly
     
  11. kas23 macrumors 603

    kas23

    Joined:
    Oct 28, 2007
    #11
    I find that with these few changes, you really get excellent battery life. All the Haters can go home.

    You should try:

    Restoring phone, then don't add any 3rd party apps
    Select Reset All Settings twice
    Disable Push
    Delete iCloud account
    Remove any Exchange accounts (not even setting up mail is liekly better, but I haven't tested this yet)
    Shut-off all features listed in System Services (Location-based iAds, Cell Network Search, Traffic, etc.)
    Turn-off Bluetooth
    Keep your home page background wallpaper blank
    Restrict access to Ping
    Uncheck all items on Spotlight Search
    Remove any apps from Notification Center (you should just have native apps at this point)
    Turn-off all Location Services
    Turn-off vibrate and keep ringer on silent (and when listening to anything on phone, reduce volume to as low as possible and use earphones)
    Reduce brightness to lowest possible
    Turn-off WiFi iTunes sync
    Auto-lock in 1 minute
    Turn-off all Accessibility features (even if you may need them)
    Never use the Flash when taking photos (in fact, not taking any photos and using a dedicated point-and-shoot is porbably the best solution here)
    Do not enter any information into Twitter integration
    Turn-off FaceTime (a real battery killer)
    Turn-off iMessage (another battery killer)
    Turn-off music Equalizer, Soundcheck, Shake to Shuffle, and Home Sharing
    Never, I repeat, never watch any video on your iPhone
    Shut-off Cellular Data (will also ensure you never go over your Unlimited data limit)
    Try to keep in Airplane Mode as much as humanly possible
    And Finally, shut-off Siri (she is very high maintenance. Bye, Siri!)
     
  12. KentuckyHouse macrumors 68020

    KentuckyHouse

    Joined:
    Jan 29, 2010
    Location:
    Lexington, KY.
    #12
    Sooo...should I just return the phone and get a dumb phone? Because if I were to turn all these off, WTF is the point of getting a smart phone, let alone an iPhone????????

    Whatever you're smoking, could you please pass it around this way? :rolleyes:
     
  13. Jacooch macrumors member

    Jacooch

    Joined:
    Oct 23, 2011
    #13
    I read it that that is the point.....?
     
  14. Phillyphil0302 macrumors member

    Joined:
    Jul 7, 2009
    Location:
    NYC
    #14
    Mine went from 62% to 50% in about 10 minutes:confused:...all I did during that time was browse macrumors forum. And, yeah, I basically have everything disabled on my 4s. A dumb phone disguised as a smart phone :mad:
     
  15. marksman macrumors 603

    marksman

    Joined:
    Jun 4, 2007
    #15
    Just buy a replacement battery and swap it out!
     
  16. Oppressed macrumors 65816

    Oppressed

    Joined:
    Aug 15, 2010
    #16
    Anyone stop to think for a moment that if you seem to drain fast with all the features off that maybe you can have the same poor battery drain with all the features on and just wait for an update from Apple?

    Sitting around with a dumb phone AND poor battery life doesn't make sense to me, at least use the features. :rolleyes:
     
  17. Phillyphil0302 macrumors member

    Joined:
    Jul 7, 2009
    Location:
    NYC
    #17
    You're absolutely right! Only problem is even if I enable half the stuff, it drains 3 times as fast...
     
  18. mcdj macrumors 604

    mcdj

    Joined:
    Jul 10, 2007
    Location:
    NYC
    #18
    [​IMG]
     

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