Hi all! This is long... so please bear with me. I really need advice right now. I purchased my 1st gen. iPhone in around June of '07. When the iPhone 3G arrived, I bought it for $199 in December of '08 and my father received my old 1st gen. iPhone. His iPhone's dock connector decided to give out and will no longer charge. We took it to the Apple Store and they couldn't help us with the situation, and the phone is out of warranty as well. The thing the genius explained to us is to go to the AT&T store and see if they can give us a discounted price for a new iPhone 3GS since the 1st iPhone was not bought subsidized. We explained our situation to the AT&T associate. My father wasn't eligible to upgrade for some reason. So, they refused to give us a phone. However, the associate said they will forward our issue to the store manager and bring it to AT&T corporate to look into. The guy said we should hear a response in 3-4 days. It has been about 2 weeks now and we have heard nothing. My father called the AT&T store 3 days in a row and the associate is giving him a song and dance every day. So, he decided to call AT&T directly. He presented his case, and AT&T went blowing him off saying it is the equipment's fault. He asked if he could be reimbursed a bit off his phone bill since he has not had a phone for 2 weeks. Again, they said it wasn't their fault and they ended the conversation with him right there. But the funny thing is, the store associate claimed that there seemed to be a screw up in our contract and that my Dad should be eligible for an upgrade. But still, we can't get anywhere with the situation. My father came home to me in anger about this. He is giving AT&T until Sunday to contact us. If we hear nothing, he is going to march into the AT&T store and blow up at them (and honestly, he is that type of guy to do that... most likely we will be thrown out of the store). He says if he does that, he'll get what he wants. But anyway, aside from that bad idea of his, if he doesn't get an iPhone, he is switching to Verizon for a Blackberry, leaving me to be a sole user on AT&T with my 3G. I know the story is quite confusing. I can provide more info. But what advice or input could you give me to shed some light on the situation? It is greatly appreciated, as I feel bad for my father going through this, so thank you!