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BB&T Apple Pay Exerience

H3boy

H3boy

macrumors regular
Original poster
Jul 8, 2013
156
189
Charlie West
Today I was able to add my BB&T card to apple pay and got to the step where I call for verification. I call the number and the rep. has no idea what apple pay is and puts me on hold so she may speak to a technician. A few minutes later she comes back and tells me

"At this time we do not support :apple: pay and are in the process of training for it"

WTF BB&T!! You should've done that before allowing your cards to be added. Ugh!!!
 
H3boy said:
Today I was able to add my BB&T card to apple pay and got to the step where I call for verification. I call the number and the rep. has no idea what apple pay is and puts me on hold so she may speak to a technician. A few minutes later she comes back and tells me

"At this time we do not support :apple: pay and are in the process of training for it"

WTF BB&T!! You should've done that before allowing your cards to be added. Ugh!!!
Click to expand...

I too can now add my BB&T debit card to my phone for Apple Pay. Although, the following link states that is is coming soon: http://www.bbt.com/bbtdotcom/online-services/online-banking/apple-pay.page

What do you have to call BB&T to verify the card? I have 2 Capital One credit cards and I didn't have to call anyone to start using them with apple pay. I will try to test my BB&T card sometime this week to see if it works. When I open the passbook app it states that "BB&T Debit Card" is ready for Apple Pay.
 
lmcrael said:
I too can now add my BB&T debit card to my phone for Apple Pay. Although, the following link states that is is coming soon: http://www.bbt.com/bbtdotcom/online-services/online-banking/apple-pay.page

What do you have to call BB&T to verify the card? I have 2 Capital One credit cards and I didn't have to call anyone to start using them with apple pay. I will try to test my BB&T card sometime this week to see if it works. When I open the passbook app it states that "BB&T Debit Card" is ready for Apple Pay.
Click to expand...

So apparently you can add your card because BB&T is currently testing apple pay. You cannot make transactions as of now. See their facebook response: https://www.google.com/url?sa=t&rct...6tRjEVrZAdvwXKZn6HU1l3w&bvm=bv.80642063,d.eXY
 
Generally speaking, every experience I've ever had with BB&T has been terrible. Not sure why anyone still banks there.
 
This I what I am presented with after adding the card. It frustrates me they would let it be added before training their staff.
 

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DJLC said:
Generally speaking, every experience I've ever had with BB&T has been terrible. Not sure why anyone still banks there.
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It's starting to become that way with me, they always seem to be late adopting new technology. They made a post the other day about how awesome EMV terminals are but their own cards don't have that technology :/
 
H3boy said:
It's starting to become that way with me, they always seem to be late adopting new technology. They made a post the other day about how awesome EMV terminals are but their own cards don't have that technology :/
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Here is what mine says. I will attempt a purchase later this week.
 

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lmcrael said:
Here is what mine says. I will attempt a purchase later this week.
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Keep us posted on your findings.

I removed my card and wanted to re add it, see if I get a different result. It's not letting me re-add the card. This is a big bummer because I would like to use it when Christmas shopping.
 
i was able to add mine yesterday, but it never got past the "activating." screen so it actually shows as being added to passbook, but i can't use it.

I tried to delete and re-add today, and i ended up with the same result. still waiting...
 
H3boy said:
Keep us posted on your findings.

I removed my card and wanted to re add it, see if I get a different result. It's not letting me re-add the card. This is a big bummer because I would like to use it when Christmas shopping.
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Went to Petco and the transaction went through. If you look on BB&T's Facebook page some users slid past the activation method and some didn't. It's really just the luck of the draw. I didn't have to activate anything. I just added my card and it was activated and ready to go.
 
Was able to add my card again but it's asking for verification again. Will call again before I go to work in the late morning.
 
I added my card and it had me call for verification. When I called, the rep said the people who handle Apple Pay are only available between 8AM and 6PM EST, so I would have to call back. I'm glad BB&T is finally using it.
 
BB&T ApplePay success - adding card at least

Successfully added both BB&T Visa and Debit Card with confirmation letter from the bank. Still waiting to use to make a purchase.

YMMV
 
Not to dig up an old thread, but I had my BB&T debit card (Visa) set up on Apple Pay...until I needed to do a restore for an unrelated issue. My Chase and BofA visa cards can be added without any issues, but my BB&T card can't. I'm not sure what the issue is, because in that time frame of adding/phone reset/re-adding but failing, I have bought many things online and in store with this card.
 
Sounds like an issue on BB&T's end with their servers, have you tried contacting them?
ECUSnare said:
Not to dig up an old thread, but I had my BB&T debit card (Visa) set up on Apple Pay...until I needed to do a restore for an unrelated issue. My Chase and BofA visa cards can be added without any issues, but my BB&T card can't. I'm not sure what the issue is, because in that time frame of adding/phone reset/re-adding but failing, I have bought many things online and in store with this card.
Click to expand...
 
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