If you fill in this form,
please, please, please, please, please
also request that they include subtitles in their download formats.
So far, it is looking like they will NOT include subtitles in their download versions, cutting out me and millions of other deaf people from this service.
Including subtitles also really benefits you as the programs will become index searchable.
What does that mean? It means you can search instantly through the scripts of 100's of hours of programming for a particular phrase or clip:
"Hmm, which was that drama program mentioning different forms of cancer, where they mentioned that new treatment?"
If all you have is a stack of copies of Casualty and ER and Eastenders, you're out of luck. With subtitles, a quick search will find you the right clip instantly.
Many thanks if you can request they include subtitles too.