Be aware buying a case from TOTALLEE

[pixel_junkie]

Make sure you like/want what you're buying from them because you WILL NOT get refunded for your purchase even-though they state "free returns", 24/7 service - its all BS. Their cust. service number is not operational either.

It isn't about the money so much or the time I wasted writing multiple emails to them. I just despise ultra greedy companies like that. Make probably 5000% profit per case but they have to keep every dime at any cost even if it means being shady with their post purchase service.

 

[AE14]

Make sure you like/want what you're buying from them because you WILL NOT get refunded for your purchase even-though they state "free returns", 24/7 service - its all BS. Their cust. service number is not operational either.

It isn't about the money so much or the time I wasted writing multiple emails to them. I just despise ultra greedy companies like that. Make probably 5000% profit per case but they have to keep every dime at any cost even if it means being shady with their post purchase service.

That’s a shame. This was a similar issue I had with Mous

 

[LordEntropy]

That’s a shame. This was a similar issue I had with Mous

I have not had any issues with Mous , have bought 3 cases from them so far.

 

[AE14]

I have not had any issues with Mous , have bought 3 cases from them so far.

That’s good to hear. My issue is if you try to return, you can forget it. You can follow their protocol and it’s stoll pointless.

 

[Brian Y]

Credit card chargeback?

Sometimes I find just an email saying you're giving them 7 days or you'll do a chargeback triggers them into doing it - in this case the cost of the chargeback to them is probably more than the cost price of the case!
[doublepost=1526458729][/doublepost]Or... tweet them! The publicity of bad customer services makes companies more responsive over twitter

https://twitter.com/TotalleeCase/with_replies

 

[LordEntropy]

Credit card chargeback?

Sometimes I find just an email saying you're giving them 7 days or you'll do a chargeback triggers them into doing it - in this case the cost of the chargeback to them is probably more than the cost price of the case!
[doublepost=1526458729][/doublepost]Or... tweet them! The publicity of bad customer services makes companies more responsive over twitter

https://twitter.com/TotalleeCase/with_replies

Agree. Although I tried contacting a company, who were active on Twitter. It was a simple question about whether the sun glasses they sold were UVA / UVB and they never responded. Which is odd as they basically lost at least one sale because of that. Agree though that publicly shaming them is the best way.

 

[AE14]

I requested an order cancelation within 1 hour of the order. I sent 2 emails as per their requested protocols. I didn’t hear back for 72 hours and at that point they shipped the item. I was advised that they would reimburse me the item once they received it but only would reimburse the least expensive return shipping cost. Ironically there is no tracking on that shipping.

 

[LordEntropy]

I requested an order cancelation within 1 hour of the order. I sent 2 emails as per their requested protocols. I didn’t hear back for 72 hours and at that point they shipped the item. I was advised that they would reimburse me the item once they received it but only would reimburse the least expensive return shipping cost. Ironically there is no tracking on that shipping.

With Mous I found they were pretty good at responding to messages on Facebook messenger.

 

[Ta0jin]

I had an issue with garbage customer service from Evutec. I'm still not sure they are a working company or they were bought up by another company and just selling off what they have left cause they've been out of stock of their carbon case for awhile.

 

[Eric5273]

I always order these types of cases from Amazon. Then there are no issues with returns or customer service. If they don’t sell through Amazon, then I don’t do business with them.