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Be careful updating iOS over wi-fi. It can lead to one thinking the update is buggy.

Q

quaffa

macrumors member
Original poster
Aug 5, 2011
69
10
Manchester, UK
Updated my iPhone 6 on Saturday morning and it's been a disaster since then! I've spent over three hours on the telephone to Applecare and at least twelve hours trying to sort out the problems. (Without success.)

Initially I thought it was just a problem with sounds, but when I contacted Applecare I was guided through re-installing 10.3.2 via iTunes rather than over wi-fi, 'because it is more robust'. I had to backup my iPhone to iTunes on my MBP, then reset my iPhone (I think), which included reinstalling the software, and then I had to restore the backup I'd just done on iTunes back to my iPhone. It took about five hours.

Now everything on my iPhone is soooo slow, the keyboard has a delay between tapping and the characters appearing on screen, apps crash repeatedly and often, including Apple proprietary ones like Photos and Find My Friends, but also low-data-hungry 3rd party apps such as the BBC News app. I basically have an iPhone that was fine on Friday, and is pretty well useless -apart from as a basic phone- now.
 
quaffa said:
Updated my iPhone 6 on Saturday morning and it's been a disaster since then! I've spent over three hours on the telephone to Applecare and at least twelve hours trying to sort out the problems. (Without success.)

Initially I thought it was just a problem with sounds, but when I contacted Applecare I was guided through re-installing 10.3.2 via iTunes rather than over wi-fi, 'because it is more robust'. I had to backup my iPhone to iTunes on my MBP, then reset my iPhone (I think), which included reinstalling the software, and then I had to restore the backup I'd just done on iTunes back to my iPhone. It took about five hours.

Now everything on my iPhone is soooo slow, the keyboard has a delay between tapping and the characters appearing on screen, apps crash repeatedly and often, including Apple proprietary ones like Photos and Find My Friends, but also low-data-hungry 3rd party apps such as the BBC News app. I basically have an iPhone that was fine on Friday, and is pretty well useless -apart from as a basic phone- now.
Click to expand...
Sounds like something's off with your install and/or device given that many experiences posted in various 10.3.2 threads are those of a fairly typical update without any issues.
 
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No issues on 10.3.2 for me or anyone I know. Must be an isolated incident. DFU restore. Restore from backup. If problems persist, DFU and set up as new. Certainly no need to alarm everyone by stating "avoid like the plaque'. Never had any issues through all the betas either, as did many here.
 
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Here's my take...I have had bad upgrades via wifi, and then if you do a backup on a bad upgrade, it's a total bad experience. I now always do iOS upgrades through iTunes because you get the whole package, not just parts of it. If I were you I would do a restore through iTunes and set up as a new device and test it for a bit to see how it works. I have a feeling you are dealing with a corrupted backup right now.
 
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quaffa said:
Updated my iPhone 6 on Saturday morning and it's been a disaster since then! I've spent over three hours on the telephone to Applecare and at least twelve hours trying to sort out the problems. (Without success.)

Initially I thought it was just a problem with sounds, but when I contacted Applecare I was guided through re-installing 10.3.2 via iTunes rather than over wi-fi, 'because it is more robust'. I had to backup my iPhone to iTunes on my MBP, then reset my iPhone (I think), which included reinstalling the software, and then I had to restore the backup I'd just done on iTunes back to my iPhone. It took about five hours.

Now everything on my iPhone is soooo slow, the keyboard has a delay between tapping and the characters appearing on screen, apps crash repeatedly and often, including Apple proprietary ones like Photos and Find My Friends, but also low-data-hungry 3rd party apps such as the BBC News app. I basically have an iPhone that was fine on Friday, and is pretty well useless -apart from as a basic phone- now.
Click to expand...
I also have the iPhone 6,seen no problems at all after wi-fi install.
 
I have the iPhone 6s, iPad Pro 9.7 and iPad mini 4. I'm running iOS 10.3.2 on all of them (OTA updated) and have experienced no problems.
 
No problems for me on a couple of devices and for anyone else I know.

It happens all the time - but a person who has problems assumes the world has them. It everyone had the same problems it would be top news story everywhere.
 
Well, thanks for that everybody. I accept that it might be just me, but i seem to have had not one but two corrupted installs, if that is what has happened. The second, as J_Thomas points out may have been because of a corrupted backup of the first, but then why did Applecare tell me to do that?

My worry now is that my iTunes backup is corrupted and my iCloud iPhone backup is corrupted as well. And if that is the case, where does it leave me? How do i get all my stuff back onto my iPhone? If I reset it and start as a new phone, will I still be able to install all my purchased apps etc? It will be a chore to get all my settings back to where they were, but if that is necessary, then so be it.

Am I right to assume all my photos and music are safe, because they're backed-up to iCloud from my Mac, as well as Time Machined locally?

My iPhone is currently behaving extremely bizarrely. :(
 
quaffa said:
Well, thanks for that everybody. I accept that it might be just me, but i seem to have had not one but two corrupted installs, if that is what has happened. The second, as J_Thomas points out may have been because of a corrupted backup of the first, but then why did Applecare tell me to do that?

My worry now is that my iTunes backup is corrupted and my iCloud iPhone backup is corrupted as well. And if that is the case, where does it leave me? How do i get all my stuff back onto my iPhone? If I reset it and start as a new phone, will I still be able to install all my purchased apps etc? It will be a chore to get all my settings back to where they were, but if that is necessary, then so be it.

Am I right to assume all my photos and music are safe, because they're backed-up to iCloud from my Mac, as well as Time Machined locally?

My iPhone is currently behaving extremely bizarrely. :(
Click to expand...
Well here is the issue. You had issues with your first install of 10.3.2. You proceeded to backup that install. You then restored and restored the backup of the corrupted install. Therefore, recorrupting your new install.

Anything that is synced locally such as photos and music through iTunes will be able to be restored to a new device. Apps can be redownloaded. You will lose your settings, messages and camera roll. Camera roll you can sync to your computer so they won't be lost forever, those photos just won't be in camera roll.

Setting up as new really seems to be your only option. But remember. For a day or two after restoring a backup or as new, the device needs to index, which reduces performance and may cause lag on older devices, such as an iPhone 6.
 
Thanks for that. Can I just say in my defence that it wasn't my idea to backup the first install to iTunes; I was merely doing exactly what the man at Applecare was telling me to do. In hindsight, as you say, doing that was perhaps not a good idea.

Thinking over the logic suggested on here about what might have happened, I bit the bullet last evening, erased & reset my iPhone, and then I restored it from an iCloud backup pre-dating the corrupt one.

That entire process, including the reinstallation of all my apps, took less than an hour, as opposed to what the Applecare man had me do on Saturday, which took five hours and left me with a useless iPhone.

When the restore from iCloud was complete I could tell instantly that I had a far more stable iPhone that was running back up to speed and not crashing all the time. And all my previous settings were restored as well, so I'm a reasonably happy bunny at the moment.

I do still have one or two issues, like none of my iCloud Drive documents seem to be accessible from my iPhone, but at least the thing is working smoothy again. Phew!
 
quaffa said:
Thanks for that. Can I just say in my defence that it wasn't my idea to backup the first install to iTunes; I was merely doing exactly what the man at Applecare was telling me to do. In hindsight, as you say, doing that was perhaps not a good idea.
Click to expand...
Well i'd say he just wanted you to retain your data if possible.

At this point, if you're using iCloud to store mail, contacts, photos, etc. you should be mostly fine. I would take screenshots of each home screen and folder so you remember your app layout. Any in-app data will be lost unless it is saved in iCloud (not the same as backing up) or with the app's login feature.

There is a way to export a list of apps installed but it won't do you any good unless you have the tool to install them in bulk (i.e. MDM or Apple Configurator).
 
Reinstall the OS again but set it as new, don't use your backup, sounds like that is the culprit. Your backup might be corrupt and since you used it on a new IOS version, that might be what's causing the problem. Try this method and let us know if that worked :)
 
quaffa said:
Updated my iPhone 6 on Saturday morning and it's been a disaster since then! I've spent over three hours on the telephone to Applecare and at least twelve hours trying to sort out the problems. (Without success.)

Initially I thought it was just a problem with sounds, but when I contacted Applecare I was guided through re-installing 10.3.2 via iTunes rather than over wi-fi, 'because it is more robust'. I had to backup my iPhone to iTunes on my MBP, then reset my iPhone (I think), which included reinstalling the software, and then I had to restore the backup I'd just done on iTunes back to my iPhone. It took about five hours.

Now everything on my iPhone is soooo slow, the keyboard has a delay between tapping and the characters appearing on screen, apps crash repeatedly and often, including Apple proprietary ones like Photos and Find My Friends, but also low-data-hungry 3rd party apps such as the BBC News app. I basically have an iPhone that was fine on Friday, and is pretty well useless -apart from as a basic phone- now.
Click to expand...


I have been told in the past to install updates over a wired connection also.
Apparently doing it over WiFi works but it causes issues sometimes.

My backup routine now involves backing up my pictures separately to Aperture so I don't have to rely on the iRunes backup if something goes wrong.
I don't use the Cloud anywhere/ for anything.

After backing up your phone, go into the iTunes settings, right click the update and click "Archive".
This will insure you get back a number of saved settings and contents/ preferences when your restore your phone using that back-up if you end up doing that.

Now start fresh/ from scratch and set it up as a new device to troubleshoot this.
Also these times are a good opportunity to re-evaluate what apps you really need on your phone.
I just trim the ones I don't use.

Entering the credentials into all these different apps for all those accounts alone is motivation to keep things to a minimum.

I'd be upset too if I had wasted a day on this nonsense.
 
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quaffa said:
Thanks for that. Can I just say in my defence that it wasn't my idea to backup the first install to iTunes; I was merely doing exactly what the man at Applecare was telling me to do. In hindsight, as you say, doing that was perhaps not a good idea.

Thinking over the logic suggested on here about what might have happened, I bit the bullet last evening, erased & reset my iPhone, and then I restored it from an iCloud backup pre-dating the corrupt one.

That entire process, including the reinstallation of all my apps, took less than an hour, as opposed to what the Applecare man had me do on Saturday, which took five hours and left me with a useless iPhone.

When the restore from iCloud was complete I could tell instantly that I had a far more stable iPhone that was running back up to speed and not crashing all the time. And all my previous settings were restored as well, so I'm a reasonably happy bunny at the moment.

I do still have one or two issues, like none of my iCloud Drive documents seem to be accessible from my iPhone, but at least the thing is working smoothy again. Phew!
Click to expand...
Glad you got it worked out. Glad you didn't freak out or post an overly-dramatic and hyperbolic thread title or anything beforehand. :rolleyes:
 
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willmtaylor said:
Glad you got it worked out. Glad you didn't freak out or post an overly-dramatic and hyperbolic thread title or anything beforehand. :rolleyes:
Click to expand...

Yes, okay, point taken. but the fact is that I was freaked out with the way my iPhone was behaving, and Applecare advice hadn't worked.

Is there any way to amend the thread title, or even delete it? I can see what you mean.:oops:
 
quaffa said:
Yes, okay, point taken. but the fact is that I was freaked out with the way my iPhone was behaving, and Applecare advice hadn't worked.

Is there any way to amend the thread title, or even delete it? I can see what you mean.:oops:
Click to expand...
Haha. I understand. When one's phone is so important, even that slightest thing can get you bent out of shape.

In the upper border to your original post, there should be a cog which you can click to change the thread's title. :)
 
Use this icon to edit the title of your thread:

Screen Shot 2017-05-30 at 11.26.49.png
 
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