Funny story for the forum. When the iPhone 5 (I believe) was released I had been calling Apple Stores all over to see who had it in stock. One guy seemed so agitated that when I thanked him anyway despite them not having the phone he blurted out "excuse me?!" as I was hanging up, sounding as if he heard me say "ok, **** you" instead of "ok, thank you." I wouldn't doubt that he had to put up with a lot of unsavory people that day and was hearing things. So be super nice to your Apple reps and be sure to enunciate .