beats headphones broken, will store replace?

Discussion in 'iPhone Accessories' started by justjax, Jun 2, 2016.

  1. justjax macrumors regular

    Joined:
    Nov 15, 2011
    #1
    I bought some Bluetooth Beats headphones from Amazon and one of the ear pieces has broken. Can I take them into an Apple Store to be replaced or will I have to go through Amazon seller?
     
  2. rgarjr macrumors 603

    rgarjr

    Joined:
    Apr 2, 2009
    Location:
    Southern Cal
    #2
    go to where u bought them and who knows if they'll replace them.
     
  3. Nancy bout macrumors regular

    Joined:
    Mar 24, 2013
    #3
    Beats is that even an apple product?
    I wouldn't go to apple - Apple does only apple products.
    Unless you purchased them at Apple w the box and or receipt (you get my picture lol)
    The seller
    (Amazon) has a warranty depends on what you buy -
    Beats alone - j believe- has a long warranty but refurbished beats has a 90 day warranty.
    Hope this helps
     
  4. Mactagonist macrumors 65816

    Joined:
    Feb 5, 2008
    Location:
    NYC - Manhattan
    #4
    Yes. Bring them to Apple. Worst case they will ask for original receipt.
     
  5. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #5
    http://www.apple.com/welcome-beats/
    --- Post Merged, Jun 3, 2016 ---
    https://www.beatsbydre.com/support/service-warranty.html
     
  6. mildocjr, Jun 3, 2016
    Last edited: Jun 3, 2016

    mildocjr macrumors 65816

    #6
    Save your money, get a pair of Sennheisers, Sonys, or Bose. Better sound quality even in their low end items.

    [​IMG]
     
  7. Truefan31 macrumors 68040

    Truefan31

    Joined:
    Aug 25, 2012
    #7
    I've seen people take their beats to Apple stores so I guess they service them?

    Be cool if AppleCare could be put on them.
     
  8. Nancy bout macrumors regular

    Joined:
    Mar 24, 2013
    #8
    Yep it would be-
    Apple
    Took over beats -so it's very very possible u can fix them there... It can't hurt!
    I do not know I didn't know Apple purchased beats lol
    I knew they had the app -
     
  9. puckhead193 macrumors G3

    puckhead193

    Joined:
    May 25, 2004
    Location:
    NY
    #9
    Your local apple store will have a genius look at them but they will be sent out to a repair facility to make sure they are real and to be fixed. (if applicable) Bring your receipt from amazon.
    I wonder if they will fix it if it isn't an authorized seller...
     
  10. Closingracer macrumors 68000

    Joined:
    Jul 13, 2010
    #10


    Yes. I bought the wired ones back in 2014? Before Apple officially bought them ( They were in the process of doing so then) and the right ear cup padding fell off. Went to the Apple store when Apple did buy them and they replaced them in a day. I bought mine at Bestbuy.
    --- Post Merged, Jun 8, 2016 ---


    Amazon is an authorized seller for Beats products and most Apple products that isn't an iPhone.
     
  11. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #11
    Any update?
     
  12. itsray macrumors 6502

    Joined:
    Jun 5, 2016
    #12

    i doubt that. unless something has changed in the past 2 years since technicians are trained only fix or replace products made by apple (I worked at the genius bar). and if it was bought from amazon they wont exchange it. you would have to take it or return it to where it was originally bought.
     
  13. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #13
    Things have indeed changed in 2 years: Apple bought Beats in late May 2014. Beats is now an Apple-owned company.

    Beats are now "made" by Apple, so they can be taken back to the Apple Store just like a MacBook purchased on Amazon.
     
  14. maketheone Suspended

    maketheone

    Joined:
    May 24, 2016
    #14
    Refund or replacement is OK within 7 days on Amazon. You can contact the seller to get a new one. Good luck.:) If this doesn't work, then go to the Apple Store.
     
  15. itsray macrumors 6502

    Joined:
    Jun 5, 2016
    #15
    but do they repair them? or just replace like any other product
     
  16. Nancy bout macrumors regular

    Joined:
    Mar 24, 2013
    #16
    Groupon has for example- refurbished beats for 50?$ 90 day warranty.
    Apple
    Products have 1 year warranty.
    Go to apple or call and ask them nobody knows what the extent of your warranty is.
    It basically whatever Amazon said-
    If it was brand new apple product like any brand new iPhone than you should have a one year Apple care .
     
  17. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #17
    Now that I don't know for sure. I haven't ever purchased anything Beats, nor do I plan to.
     
  18. itsray macrumors 6502

    Joined:
    Jun 5, 2016
    #18

    i'm sure they just replace them if its covered under the warranty. since anything actually repaired at the genius bar is only stuff apple/mac branded. and since beats is only owned by apple, they wont repair them.
     
  19. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #19
    That's my assumption as well; I just don't know from firsthand experience.
     

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