Beats X Or Jaybird X2

Discussion in 'iPhone Accessories' started by eclipse01, Oct 7, 2016.

  1. eclipse01 macrumors 68020

    eclipse01

    Joined:
    May 16, 2011
    Location:
    Eau Claire, WI
    #1
    I know BeatsX's are not out yet but what would you go with?
     
  2. AppleRobert macrumors 603

    Joined:
    Nov 12, 2012
    #2
    Like anything else I am interested in I just try them out. If I feel they don't warrant the money I am spending then sayonara.

    I got the Jaybirds X1 cheap on sale and I kept them and have not bothered with the x2 yet.
     
  3. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
  4. jev425 macrumors 6502

    jev425

    Joined:
    Sep 12, 2014
    Location:
    Seattle, Washington
  5. comptr macrumors 65816

    Joined:
    Oct 25, 2007
    Location:
    Arizona
    #5
    I own the X2 and I would get the X's. The X2's are nice but I have had issues with mine, so I can't recommend them anymore.
     
  6. Zac7 macrumors 6502a

    Joined:
    Jan 9, 2011
    #6
    Contact Jaybirds? They have great customer service.
     
  7. comptr macrumors 65816

    Joined:
    Oct 25, 2007
    Location:
    Arizona
    #7
    I did but they told me they would replace them but I never got any emails even after a few days so I called but the hold times were way too long, so since I bought a sqaretrade extend warrentary I just called sqaretrade and filed a claim and it was approved so I will just get what I paid for them back and I don't need to call cs again.
     
  8. InAustralia macrumors 6502

    InAustralia

    Joined:
    Oct 7, 2013
    Location:
    Sydney, Australia
    #8
    I would have to say the exact opposite about Jaybirds customer service. I found them to be terrible!

    I had a pair of Jaybirds, but they developed a problem where they would not hold a charge longer than a few hours. They would report 60% battery life, then suddenly drop to 10% and then switch off in the space of a few minutes.

    I contacted their customer support, and they refused to honour the warranty to repair or replace the earphones. I had to go back to Apple (where I bought them), and they provided me with a refund. I can no longer support a company which does not honour their warranty and stand by their product.

    Whilst the Jaybirds sounded great, their lack of support and unreliability means I'm going to either purchase Apple's Airpods or BeatsX when they are released.
     
  9. troy14 macrumors 6502a

    Joined:
    Mar 25, 2008
    Location:
    Las Vegas (Summerlin), NV
    #9
    Curious on what did they say the reason for denying a warranty claim was?
     
  10. InAustralia macrumors 6502

    InAustralia

    Joined:
    Oct 7, 2013
    Location:
    Sydney, Australia
    #10
    They would not provide warranty over the battery.

    I kept going back and forth with their customer support but would get no assistance. I had requested to be escalated to a senior customer service representative, and every communication would take days for a response. After 3 weeks of communicating with them I went back to Apple who gave me a refund on the spot.

    Perhaps because I'm in Australia, they thought they could screw around with me, or did not want the hassles of dealing with an International return/repair. Either way, service was unacceptable.
     
  11. Juandagis macrumors member

    Joined:
    Jul 1, 2010
    #11
    Awesome customer service!
     
  12. InAustralia macrumors 6502

    InAustralia

    Joined:
    Oct 7, 2013
    Location:
    Sydney, Australia
    #12
    What makes you say that? My experience was terrible. What did they do for you which was so awesome? And if it was great service, why is their customer service erratic and inconsistent?
     
  13. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #13
    Firsthand account I'm sure. Your experience doesn't make their entire team terrible just the same as his experience doesn't make their entire team amazing.

    It's a company. All companies have good employees and bad. Surely you know this.
     
  14. InAustralia macrumors 6502

    InAustralia

    Joined:
    Oct 7, 2013
    Location:
    Sydney, Australia
    #14
    It was not just an individual. I had the issue escalated to a senior customer service consultant, so it was not isolated to one particular employee.

    As a company, they refused to honour their warranty.
     
  15. MrXiro macrumors 68040

    MrXiro

    Joined:
    Nov 2, 2007
    Location:
    Los Angeles
    #15
    At this point I wouldn't pay over $100 for any BT earbud that doesn't contain the W1 chip. I've used the Jaybirds and I don't like the size of their canal speaker. Not the buds but the actual thing the bud connects to is too big IMO. Beats are the same way though. I prefer the smaller Sony sized ones. There are tons of really decent ones on Amazon for under $50 bucks. I bought 3 pairs and rotate them at the gym when they run out of juice. I usually have to charge 1 pair once a week on a light week. Twice if I work out a lot.

    I plan on either getting the Beats X or the Airpods as my final pair of BT headphones until they break. I have too many pairs as it is. I'm leaning towards the Airpods though cause i want truly wireless buds.
     
  16. InAustralia macrumors 6502

    InAustralia

    Joined:
    Oct 7, 2013
    Location:
    Sydney, Australia
    #16
    Have to agree, the W1 chip is definitely a huge plus.

    The size of the canal speaker in the Jaybirds was large (but I did not find it uncomfortable to wear). They did look strange when in the ear though as they always stuck out a long way. This never bothered me as I did not really care what I looked like.
     
  17. MrXiro macrumors 68040

    MrXiro

    Joined:
    Nov 2, 2007
    Location:
    Los Angeles
    #17
    The bigger canal speaker hurts my ear. Maybe I was shoving it in too deep. But I'm used to a super tight seal like with the Sony ones... My Zero Audio Carbon Tenor headphones have the smaller size too... they aren't bluetooth but they sound awesome!
     
  18. Juandagis macrumors member

    Joined:
    Jul 1, 2010
    #18
    As for customer service they always took a long time to answer phone, but when they did they took very good care of me. They got bought by Logitech or Logi, they are transitioning.
     
  19. jsalicru macrumors regular

    Joined:
    Oct 27, 2004
    Location:
    Austin, TX
    #19
    The bigger speaker was an issue for my wife when I got her a pair of X2s. I've owned 3 pairs of jaybirds now. The only reason I've had to buy new ones has been me myself and I. First pair I lost at Moto GP.

    The second pair I ran over with my car. They actually still work but wont consistently charge.

    The third pair I had a problem with originally right after taking them out where their volume seemed to have been limited for some reason. After a restart that went away. Oh... also, I recently accidentally left them in my pants pocket and put them through the washer. They still work perfectly.

    As far as pricing goes, sometimes you just need to be at the right place at the right time. I paid $110 for mine. However, the ones I got for my wife I got on sale from Best Buy at $70.
     
  20. Ghost31 macrumors 68000

    Ghost31

    Joined:
    Jun 9, 2015
    #20
    Same here. Having serious issues with my jaybird freedoms. Contacted them my email. No response after aweek. Contacted them on twitter. Nada. Meanwhile I had issues with my parrot headphones and I got a response within a couple hours.

    So I don't know man. Pretty disappointed
     
  21. Otto Pilot macrumors newbie

    Joined:
    Jul 6, 2016
    #21
    I love ALMOST everything about the X2s with one big exception. I am very disappointed that they do not support any form of multipoint, meaning they can only pair with one device at a time. For the price, in 2016, this is a pretty big omission in my opinion. They come THIS close to being perfect...volume, lag, reasonably sweatproof, battery life, sound quality...all great. For that reason alone, I would tend toward the Beats X if extreme sweatproofing isn't a factor.
     
  22. eclipse01 thread starter macrumors 68020

    eclipse01

    Joined:
    May 16, 2011
    Location:
    Eau Claire, WI
    #22
    My QC35's connect to more then one device, although I think its neat I can live without it.
     
  23. Otto Pilot macrumors newbie

    Joined:
    Jul 6, 2016
    #23
    I really like if for connecting with the iPhone (for calls) while also being connected to the apple TV, when the baby is sleeping, and for gym use, where I will often set up the iPad as a timer/video while on treadmill/etc and still want to take calls/texts from the phone. Not essential, but definitely a feature I find valuable.
     
  24. jsalicru macrumors regular

    Joined:
    Oct 27, 2004
    Location:
    Austin, TX
    #24

    I guess I don't understand this. Mine pair to multiple devices but not simultaneously... There are bluetooth headsets that connect to more than one device at the same time? i.e iPad and iPhone
     
  25. Otto Pilot macrumors newbie

    Joined:
    Jul 6, 2016
    #25
    Yes...I believe its called "multipoint." For example, I currently use the QC35s on my morning train commute...I typically get work done on the iPad while watching something on PiP...I also get text notifications from my iPhone and can answer it seamlessly if it rings. I can also, without losing connection to the iPad, pause the video and start listening to a podcast on the iPhone. I've never seen this work with more than 2 devices simultaneously, but it definitely maintains an active connection to both devices.
     

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