Beats X Or Jaybird X2


AppleRobert

macrumors 603
Nov 12, 2012
5,637
1,099
I know BeatsX's are not out yet but what would you go with?
Like anything else I am interested in I just try them out. If I feel they don't warrant the money I am spending then sayonara.

I got the Jaybirds X1 cheap on sale and I kept them and have not bothered with the x2 yet.
 
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comptr

macrumors 68000
Oct 25, 2007
1,793
404
Arizona
Contact Jaybirds? They have great customer service.
I did but they told me they would replace them but I never got any emails even after a few days so I called but the hold times were way too long, so since I bought a sqaretrade extend warrentary I just called sqaretrade and filed a claim and it was approved so I will just get what I paid for them back and I don't need to call cs again.
 
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InAustralia

macrumors 6502
Oct 7, 2013
287
88
Sydney, Australia
Contact Jaybirds? They have great customer service.
I would have to say the exact opposite about Jaybirds customer service. I found them to be terrible!

I had a pair of Jaybirds, but they developed a problem where they would not hold a charge longer than a few hours. They would report 60% battery life, then suddenly drop to 10% and then switch off in the space of a few minutes.

I contacted their customer support, and they refused to honour the warranty to repair or replace the earphones. I had to go back to Apple (where I bought them), and they provided me with a refund. I can no longer support a company which does not honour their warranty and stand by their product.

Whilst the Jaybirds sounded great, their lack of support and unreliability means I'm going to either purchase Apple's Airpods or BeatsX when they are released.
 

troy14

macrumors 6502a
Mar 25, 2008
729
83
Las Vegas (Summerlin), NV
I would have to say the exact opposite about Jaybirds customer service. I found them to be terrible!

I had a pair of Jaybirds, but they developed a problem where they would not hold a charge longer than a few hours. They would report 60% battery life, then suddenly drop to 10% and then switch off in the space of a few minutes.

I contacted their customer support, and they refused to honour the warranty to repair or replace the earphones. I had to go back to Apple (where I bought them), and they provided me with a refund. I can no longer support a company which does not honour their warranty and stand by their product.

Whilst the Jaybirds sounded great, their lack of support and unreliability means I'm going to either purchase Apple's Airpods or BeatsX when they are released.
Curious on what did they say the reason for denying a warranty claim was?
 

InAustralia

macrumors 6502
Oct 7, 2013
287
88
Sydney, Australia
They would not provide warranty over the battery.

I kept going back and forth with their customer support but would get no assistance. I had requested to be escalated to a senior customer service representative, and every communication would take days for a response. After 3 weeks of communicating with them I went back to Apple who gave me a refund on the spot.

Perhaps because I'm in Australia, they thought they could screw around with me, or did not want the hassles of dealing with an International return/repair. Either way, service was unacceptable.
 

willmtaylor

macrumors G4
Oct 31, 2009
10,194
7,724
Here(-ish)
What makes you say that? My experience was terrible. What did they do for you which was so awesome? And if it was great service, why is their customer service erratic and inconsistent?
Firsthand account I'm sure. Your experience doesn't make their entire team terrible just the same as his experience doesn't make their entire team amazing.

It's a company. All companies have good employees and bad. Surely you know this.
 

InAustralia

macrumors 6502
Oct 7, 2013
287
88
Sydney, Australia
Firsthand account I'm sure. Your experience doesn't make their entire team terrible just the same as his experience doesn't make their entire team amazing.

It's a company. All companies have good employees and bad. Surely you know this.
It was not just an individual. I had the issue escalated to a senior customer service consultant, so it was not isolated to one particular employee.

As a company, they refused to honour their warranty.
 

MrXiro

macrumors 68040
Nov 2, 2007
3,846
596
Los Angeles
At this point I wouldn't pay over $100 for any BT earbud that doesn't contain the W1 chip. I've used the Jaybirds and I don't like the size of their canal speaker. Not the buds but the actual thing the bud connects to is too big IMO. Beats are the same way though. I prefer the smaller Sony sized ones. There are tons of really decent ones on Amazon for under $50 bucks. I bought 3 pairs and rotate them at the gym when they run out of juice. I usually have to charge 1 pair once a week on a light week. Twice if I work out a lot.

I plan on either getting the Beats X or the Airpods as my final pair of BT headphones until they break. I have too many pairs as it is. I'm leaning towards the Airpods though cause i want truly wireless buds.
 

InAustralia

macrumors 6502
Oct 7, 2013
287
88
Sydney, Australia
At this point I wouldn't pay over $100 for any BT earbud that doesn't contain the W1 chip. I've used the Jaybirds and I don't like the size of their canal speaker. Not the buds but the actual thing the bud connects to is too big IMO. Beats are the same way though. I prefer the smaller Sony sized ones. There are tons of really decent ones on Amazon for under $50 bucks. I bought 3 pairs and rotate them at the gym when they run out of juice. I usually have to charge 1 pair once a week on a light week. Twice if I work out a lot.

I plan on either getting the Beats X or the Airpods as my final pair of BT headphones until they break. I have too many pairs as it is. I'm leaning towards the Airpods though cause i want truly wireless buds.
Have to agree, the W1 chip is definitely a huge plus.

The size of the canal speaker in the Jaybirds was large (but I did not find it uncomfortable to wear). They did look strange when in the ear though as they always stuck out a long way. This never bothered me as I did not really care what I looked like.
 

MrXiro

macrumors 68040
Nov 2, 2007
3,846
596
Los Angeles
Have to agree, the W1 chip is definitely a huge plus.

The size of the canal speaker in the Jaybirds was large (but I did not find it uncomfortable to wear). They did look strange when in the ear though as they always stuck out a long way. This never bothered me as I did not really care what I looked like.
The bigger canal speaker hurts my ear. Maybe I was shoving it in too deep. But I'm used to a super tight seal like with the Sony ones... My Zero Audio Carbon Tenor headphones have the smaller size too... they aren't bluetooth but they sound awesome!
 

Juandagis

macrumors regular
Jul 1, 2010
119
39
As for customer service they always took a long time to answer phone, but when they did they took very good care of me. They got bought by Logitech or Logi, they are transitioning.
 

jsalicru

macrumors regular
Oct 27, 2004
111
5
Austin, TX
The bigger speaker was an issue for my wife when I got her a pair of X2s. I've owned 3 pairs of jaybirds now. The only reason I've had to buy new ones has been me myself and I. First pair I lost at Moto GP.

The second pair I ran over with my car. They actually still work but wont consistently charge.

The third pair I had a problem with originally right after taking them out where their volume seemed to have been limited for some reason. After a restart that went away. Oh... also, I recently accidentally left them in my pants pocket and put them through the washer. They still work perfectly.

As far as pricing goes, sometimes you just need to be at the right place at the right time. I paid $110 for mine. However, the ones I got for my wife I got on sale from Best Buy at $70.
 

Ghost31

macrumors 68030
Jun 9, 2015
2,568
3,399
I would have to say the exact opposite about Jaybirds customer service. I found them to be terrible!

I had a pair of Jaybirds, but they developed a problem where they would not hold a charge longer than a few hours. They would report 60% battery life, then suddenly drop to 10% and then switch off in the space of a few minutes.

I contacted their customer support, and they refused to honour the warranty to repair or replace the earphones. I had to go back to Apple (where I bought them), and they provided me with a refund. I can no longer support a company which does not honour their warranty and stand by their product.

Whilst the Jaybirds sounded great, their lack of support and unreliability means I'm going to either purchase Apple's Airpods or BeatsX when they are released.
Same here. Having serious issues with my jaybird freedoms. Contacted them my email. No response after aweek. Contacted them on twitter. Nada. Meanwhile I had issues with my parrot headphones and I got a response within a couple hours.

So I don't know man. Pretty disappointed
 

Otto Pilot

macrumors member
Jul 6, 2016
62
31
I love ALMOST everything about the X2s with one big exception. I am very disappointed that they do not support any form of multipoint, meaning they can only pair with one device at a time. For the price, in 2016, this is a pretty big omission in my opinion. They come THIS close to being perfect...volume, lag, reasonably sweatproof, battery life, sound quality...all great. For that reason alone, I would tend toward the Beats X if extreme sweatproofing isn't a factor.
 

eclipse01

macrumors 68020
Original poster
May 16, 2011
2,397
227
Eau Claire, WI
I love ALMOST everything about the X2s with one big exception. I am very disappointed that they do not support any form of multipoint, meaning they can only pair with one device at a time. For the price, in 2016, this is a pretty big omission in my opinion. They come THIS close to being perfect...volume, lag, reasonably sweatproof, battery life, sound quality...all great. For that reason alone, I would tend toward the Beats X if extreme sweatproofing isn't a factor.
My QC35's connect to more then one device, although I think its neat I can live without it.
 

Otto Pilot

macrumors member
Jul 6, 2016
62
31
I really like if for connecting with the iPhone (for calls) while also being connected to the apple TV, when the baby is sleeping, and for gym use, where I will often set up the iPad as a timer/video while on treadmill/etc and still want to take calls/texts from the phone. Not essential, but definitely a feature I find valuable.
 

jsalicru

macrumors regular
Oct 27, 2004
111
5
Austin, TX
I love ALMOST everything about the X2s with one big exception. I am very disappointed that they do not support any form of multipoint, meaning they can only pair with one device at a time. For the price, in 2016, this is a pretty big omission in my opinion. They come THIS close to being perfect...volume, lag, reasonably sweatproof, battery life, sound quality...all great. For that reason alone, I would tend toward the Beats X if extreme sweatproofing isn't a factor.

I guess I don't understand this. Mine pair to multiple devices but not simultaneously... There are bluetooth headsets that connect to more than one device at the same time? i.e iPad and iPhone
 

Otto Pilot

macrumors member
Jul 6, 2016
62
31
Yes...I believe its called "multipoint." For example, I currently use the QC35s on my morning train commute...I typically get work done on the iPad while watching something on PiP...I also get text notifications from my iPhone and can answer it seamlessly if it rings. I can also, without losing connection to the iPad, pause the video and start listening to a podcast on the iPhone. I've never seen this work with more than 2 devices simultaneously, but it definitely maintains an active connection to both devices.