BeatsX Sound Issues

oOMezzaOo

macrumors member
Original poster
Jan 6, 2017
80
28
UK
Hi All,

I received by BeatsX today but i am having an issues where sound is only coming out of the left earbud. I have tried to pair with different devices and also reset them but the issue persists.

Has anyone else experienced this issue?

Thanks
 
Last edited:

jev425

macrumors 6502
Sep 12, 2014
425
96
Seattle, WA
I would reboot your phone and hopefully that might do the trick. If that does not work, I would exchange the headphones.
 

oOMezzaOo

macrumors member
Original poster
Jan 6, 2017
80
28
UK
I would reboot your phone and hopefully that might do the trick. If that does not work, I would exchange the headphones.
I have spoken to tech support and they are sending me a box so i can return them.

Disappointing as its going to be at least a week or two until i get them replaced.
 

VodkaPear

macrumors member
Mar 12, 2012
32
13
I received mine but have printing error on the earpiece.

the side with the controller suppose to be left but printed R.

while another side suppose to be right but printed L.
 

ZipZap

macrumors 603
Dec 14, 2007
5,512
916
I received mine but have printing error on the earpiece.

the side with the controller suppose to be left but printed R.

while another side suppose to be right but printed L.
Read somewhere else that Beats-X has reversed.
 

mikef07

Suspended
Aug 8, 2007
305
273
The side with the controller is on the left on mine and the headphone says L on that side.
 

jev425

macrumors 6502
Sep 12, 2014
425
96
Seattle, WA
My eyesight is bad....where is the L and R located?
On the inside of the cable right below the earpieces. It's hard to see on my black headphones unless you have good lighting.

Side with the microphone says L and the side without says R. I was wearing them wrong this whole time...but for some reason they didn't feel weird lol
 
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edlex

macrumors 68000
Apr 14, 2010
1,998
804
Miami
On the inside of the cable right below the earpieces. It's hard to see on my black headphones unless you have good lighting.

Side with the microphone says L and the side without says R. I was wearing them wrong this whole time...but for some reason they didn't feel weird lol
Thank you, now I see them. I couldn't find the L/R when I got them so I had no idea if I was wearing them correctly or not! I kept looking at the promotional images for clues.
 

jev425

macrumors 6502
Sep 12, 2014
425
96
Seattle, WA
Has anyone had issues when using them with their MacBook Pro? I watch a YouTube video and if I stop it, after about 5 or so minutes the headphones either auto disconnect or shut off
 

3rdiguy

macrumors 65816
Sep 17, 2012
1,182
342
Do you have to power them down when not listening or do they do it automatically?
 

oOMezzaOo

macrumors member
Original poster
Jan 6, 2017
80
28
UK
For the people who are interested, I'm still waiting for these to be replaced.

I rang them on the 13th February and arranged for them to be sent in for a service and was advised the whole process would take between 5-7 days. 7 Days past and no response so i gave them a call and was advised that the turnaround time is actually 7-10 days and not 5-7 days which was intially stated which was slightly annoying as i would have taken them to the store is i had known it would potentially be 10 days.

10 days have past and i am STILL waiting for them to be replaced.

I have spoken to them this morning and they said that they seemed to have got stuck somewhere in the system and that they would create a note to dispatch and that would take 2 days (not sure why) for them to get back to me so i have a scheduled call-back for Wednesday.

This is the first time i have used Apples repair service and i must say its been a bad experience so far. For how much they bang on about how great their customer service is its highly disappointing considering when my Bose headphones broke they were replaced with new ones even thought they were out of warranty within a week.

Ah well hopefully i will get more news later this week but who knows.

oOMezzaOo
 
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