Before I call AppleCare...iMac problem

Discussion in 'Mac Basics and Help' started by TSX, Mar 23, 2011.

  1. TSX macrumors 68030

    TSX

    Joined:
    Oct 1, 2008
    Location:
    Texas
    #1
    Last night I tried to restore from backup (my son deleted some files on accident), so I pop the disk in go to utilities and then restore from time machine. Once it's done putting everything back on it tell me to restart the computer. When the iMac comes on it's stuck on the apple logo.

    Ive tried to hold down option and select the drive that didn't help.

    How do I get the disk to boot up so I can try to reinstall it again?
     
  2. Tumbleweed666 macrumors 68000

    Joined:
    Mar 20, 2009
    Location:
    Near London, UK.
    #2
    When you say "pop the disk in" what do you mean?
     
  3. TSX thread starter macrumors 68030

    TSX

    Joined:
    Oct 1, 2008
    Location:
    Texas
    #3
    Mac OS install Disk
     
  4. JediMeister, Mar 23, 2011
    Last edited: Mar 23, 2011

    JediMeister macrumors 68040

    Joined:
    Oct 9, 2008
    #4
    You can try booting to the DVD holding C instead, but if it doesn't work either, make sure the disc hasn't gotten scratched or the optical drive damaged somehow.

    Just a few questions about the backup...Is this backup on an external hard drive or a Time Capsule? And if on a Time Capsule, did you restore using WiFi or Ethernet (recommended)? Furthermore, if the Time Capsule has backups of multiple computers, are you sure you chose the right one to restore from?
     

Share This Page