please respond
nasr1,
A couple of times I have asked you whether or not you went through the whole setup process when you first turned on your second hand mac. As yet I have not seen an answer. This will help us determine why it is still not working.
Also, from whom and how did you purchase the mac?
I regret that you are still having problems, however be aware that it is hard for anyone to help you - Apple or otherwise, if we cannot determine the usage history of the system. The advice the genius has tried to provide you is consistent with the fact that we do not know what may have been done to this system in the past. It is possible that system was modified in a manner beyond the general user interface. I think that the genius was trying to do everything to avoid a complete wipe and install, but we may not have much choice.
So can you do the network and firewall checks (the latter of which I also suggested earlier), and then please confirm what happened the first time you turned on the computer after buying it, as well as confirming how and from where the system was purchased.
Sometimes you will have a problem with second hand gear. Doesn't matter if it is a computer or a car. If a second hand Astra is playing up, its a bit difficult to get it fully running thout having an idea of the running history of the car to be able to pinpoint the problem. On that same note, you don't blame Vauxhall either - who knows what was done to the car before you got it?
What I am trying to say here is don't get too upset with us or apple if this is not going as smoothly as we would all like. We can't expect a new computer experience of it working straight out of the box if the computer isn't new - and it would be unreasonable to do so. Both apple and we will suggest a whole bunch of stuff to try, and it may work it may not.
The best thing we can do now is to try to replicate the new computer experience as closely as possible - and if that means backing up your data and reinstalling, then so be it. But please try everyting you are asked to try first, and provide all the info you are asked to provide before we go down that path.
That really is the best we can do. If it still does not work after a complete wipe and reinstall, we may be looking at a hardware issue. Again, conjecture because we do not know the history of the system before you bought it.
