I was wondering if there's an Apple store Genius here or someone else who knows about what goes on in the "back room" of the Genius bar when a decision has to be made about something you bring in. I've noticed, depending on the situation and the person you're working with, that when you are looking for a type of "favor" from the Genius, they go to the back room to "check to see if what you're asking is possible". For example, they replaced my 24 inch cinema display (under warranty) but I didn't have the box. They told me, over the phone, that if I didn't have the old box they would only be able to remove the new one and give it to me. When I went in I was really nice and asked if I could take the box too. At first he was like, "no, sorry". I said no problem and that I totally understood. He then hesitated, said he'd go in the back to ask someone, came back and said I could go ahead and take it. Is there some unofficial policy that if the customer is being a jerk they get no special "favors" but if they're being nice and cooperative they can bend the rules a bit? For some reason I got the impression that the Genuis went in the back and said that I was being friendly and nice and would it be ok to hook me up? Anyone else have this kind of experience? Have you seen jerk customers being told tough luck and nice customers being helped a bit more?