AT&T executives arent so crazy about Jobs, either. They complain that Apple hasnt accepted its fair share of the blame. They say and Apple sources confirm that the software running the iPhones main radio, known as the baseband, was full of bugs and contributed to the much-decried dropped calls. Whats more, Apple had chosen to source the radio from Infineon, whose hardware was used widely in Europe but rarely in the US, where cell towers are placed farther apart and reception is therefore less forgiving.
Even more irksome to AT&T, though, has been Apples relative silence in the face of thousands of frustrated customers. AT&T went in thinking the deal was a true partnership: Were in this together, and we defend each other throughout. That wasnt the way Apple did things at all, says someone who worked on the project for AT&T. Wed say, Lets resolve these issues together, and theyd say, No, you resolve them. Theyre not our problem. Theyre your problem.