Does anyone know what happens if the Apple Store messes up on the install of a Belkin Glass Protector warranty replacement? Are you just stuck with the messed up install or have to submit another warranty claim?
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Belkin Glass Replacement Installs by Apple Store
- Thread starter PaladinGuy
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They will install a new one and you shouldn’t pay for it until after it’s installed.
I know that’s the case with a new protector. That happened with my original purchase. I just got a warranty replacement though, and I’m worried they’ll get dust under this one and I’ll be SOL.
With a new one, they returned the badly installed one and resold me the one installed correctly. They can’t do that with a warranty replacement from Belkin.
For anyone else interested, I got my answer today.
They messed up on the install of my warranty replacement, and they were still able to process some sort of return and give me another one to properly apply one.
Long story short: it was almost the same as the process when buying a new one.
They messed up on the install of my warranty replacement, and they were still able to process some sort of return and give me another one to properly apply one.
Long story short: it was almost the same as the process when buying a new one.
As another data point, my warranty replacement has an issue with the screen protector adhering and they weren’t able to process a new screen protector for me and suggested going through Belkin for another warranty replacement.
IMHO, there needs to be a class action case organized for these Apple installed Belkin protectors. It's clearly a bait and switch. I don't think most people think a warranty replacement will take weeks and in many cases months to receive when they purchase these screen protectors in Apple stores. If you search online there are tons of complaints about how long it takes to get replacements and how requests fall on deaf ears with Belkin support and some people never even receive their replacements.
Once a screen protector is cracked, it is no longer protective, and the longer you go without replacing it, the greater the chance that the iPhone's screen will crack because of the diminished protection.
Why should a replacement take weeks (I'm currently into my 4th week of waiting for a replacement) or months, with claims of being back-ordered, when you can just walk into an Apple Store and there's plenty of stock for them to sell to you? Apple needs to hold Belkin accountable to either provide replacements in a more timely manner or they should change the policy that warranty replacements can just be done via in store stock. The current situation is not feasible and is clearly poor management at best or a scam at worst.
Once a screen protector is cracked, it is no longer protective, and the longer you go without replacing it, the greater the chance that the iPhone's screen will crack because of the diminished protection.
Why should a replacement take weeks (I'm currently into my 4th week of waiting for a replacement) or months, with claims of being back-ordered, when you can just walk into an Apple Store and there's plenty of stock for them to sell to you? Apple needs to hold Belkin accountable to either provide replacements in a more timely manner or they should change the policy that warranty replacements can just be done via in store stock. The current situation is not feasible and is clearly poor management at best or a scam at worst.
FreakinEurekan
macrumors G3
Screen "protectors" don't protect against breakage, period. Anything that would crack the screen without a protector installed, will crack it with a protector installed. The only difference is that the protector ITSELF cracks very easily.
You could make some argument for SCRATCH protection. Personally it's not worth having my screen look like crap all the time, to prevent the "possibility" of a scratch. Others will disagree, and that's fine. But if you're putting on a protector to prevent BREAKAGE - you're fooling yourself.