BEN-Q SW271 Monitor #Fail :( Please help

Discussion in 'Mac Accessories' started by Sam5281, Jan 3, 2018.

  1. Sam5281 macrumors regular

    Joined:
    Jun 4, 2014
    #1
    Hey guys

    FINALLY got around to unpacking this BEN-Q SW271 monitor.

    Had thunderbolt 3 to thunderbolt 2 adapter + a thunderbolt cable ready for use w my late 2013 MBP.

    After the entire morning of attempting to connect, nothing. Called Ben-Q for tech support - not a single person there to answer phones.

    The display WORKS ; as I fail safed it by a normal HDMI to HDMI connection which produces picture. But of course not at 4k.

    Unsure what to do? Or what Im doing wrong? Even spoke w/ support at B&H who told me the Apple Thunderbolt 3 to 2 adapter doesn't support displays? Not sure...anyway, I'm at a complete loss. Almost want to bail on the entire unit itself. I am sure Thunderbolt 3 to 3 (on a new Mac) would be a cake walk? But I am not buying a new laptop to run a monitor...
     
  2. Chuck Rodent macrumors regular

    Chuck Rodent

    Joined:
    Jan 9, 2014
    #2
    The Apple support page for the TB3 to TB2 adapter specifically says that the adapter does not support USB C displays:

    "The Thunderbolt 3 (USB-C) to Thunderbolt 2 Adapter doesn't support connections to these devices:

    • Thunderbolt 3 (USB-C) bus-powered devices
    • USB-C devices, displays, and adapters that don't have Thunderbolt"
    You can use HDMI to get 4K at 24 Hz. Your Macbook Pro will not drive a 4K display at 60 Hz. I hooked up my late 2013 15" Retina MBP to a 4K display and it will give 4K at lower refresh.
     
  3. Sam5281 thread starter macrumors regular

    Joined:
    Jun 4, 2014
    #3

    Okay,

    So spoke w Ben Q. Was directed to use a Thunderbolt 2 -> Display Port.

    Currently just tried the mini DP to DP cable included in the Display / and I have signal to the monitor and think I've got it @ 4K - when "scaled".
     

    Attached Files:

  4. Chuck Rodent macrumors regular

    Chuck Rodent

    Joined:
    Jan 9, 2014
    #4
    That's great, 4K without scaling is too small on the UI for use anyway.
     
  5. Sam5281 thread starter macrumors regular

    Joined:
    Jun 4, 2014
    #5
    Im confused now, as when running the monitor "Scaled" everything on the Ben-Q is pretty small. Not sure if there is a way to adjust that? Or....
     
  6. Chuck Rodent macrumors regular

    Chuck Rodent

    Joined:
    Jan 9, 2014
    #6
    Go into System Preferences --> Display --> Scaled and choose what looks best. Hit Option key to see all of the resolutions.
     
  7. Sam5281 thread starter macrumors regular

    Joined:
    Jun 4, 2014
    #7
    Of course, thats how I got into ability to run it in 4k (3840 x 2160) BUT when it is selected in this scaled size everything on screen is extremely small. Not sure if that makes sense : I can get some screen shots which may help represent....
     
  8. fhall1 macrumors 68040

    fhall1

    Joined:
    Dec 18, 2007
    Location:
    (Central) NY State of mind
    #8
    Sounds like you're applying the resolution, but not scaling.
     
  9. Sam5281 thread starter macrumors regular

    Joined:
    Jun 4, 2014
    #9
    Scaling is the only option in display. It shows what resolution the scaled choice results as.

    Guys help me out here as I am in a big decision ; to possible even sell the Ben-Q monitor as its been so hard, and frustrating to get to use. In fact, haven't even used it yet. *Sigh*
     
  10. fhall1 macrumors 68040

    fhall1

    Joined:
    Dec 18, 2007
    Location:
    (Central) NY State of mind
    #10
    Does your Display Preferences window look like this one? displaypref.jpg
     

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