Bending issue

sonuchoudhary

macrumors newbie
Original poster
Oct 28, 2015
7
1
nagpur,maharashtra,India
Reported Bending issue with my Iphone 6.Apple authorised service center has captured some pictures of my device and escalated the problem to senior team and after 10 days they replied back that my device cannot be covered under warranty only on the basis of some pictures.Any suggestions about what can I do next.
 

sonuchoudhary

macrumors newbie
Original poster
Oct 28, 2015
7
1
nagpur,maharashtra,India
I did took it to the apple authorised service station but they are trying to avoid the warranty claim without even checking the device. They simply took some pictures of the device and escalated to other team without submitting the damaged device with them and handed over the device to me.I am doubtfull on what factors/checklist they took the decision that my device could not be covered under warranty without carrying out any physical inspection.
 

sonuchoudhary

macrumors newbie
Original poster
Oct 28, 2015
7
1
nagpur,maharashtra,India
I already registered a complaint with apple online support team.Meanwhile I am looking for some other options so that the issue is solved as soon as possible.
If anyone faced similar problems can anyone give suggestions.
 

willmtaylor

macrumors G4
Oct 31, 2009
10,185
7,698
Here(-ish)
To be clear, you're in India, correct? And you're taking your phone to an Authorized Service Provider and NOT an actual Apple Store, correct?
 

sonuchoudhary

macrumors newbie
Original poster
Oct 28, 2015
7
1
nagpur,maharashtra,India
iPhone 6 or 6 Plus?

Either way, why not bend it back which will resolve the issue and next time, don't sit on it.
I never sat on the phone neither I keep phone in back pocket of my jeans.
If it would have been so easy to bend the phone back to its original structure neither apple nor the customers would have suffered from the bending issue

To be clear, you're in India, correct? And you're taking your phone to an Authorized Service Provider and NOT an actual Apple Store, correct?
 
Last edited by a moderator:

sonuchoudhary

macrumors newbie
Original poster
Oct 28, 2015
7
1
nagpur,maharashtra,India
If I take the phone to apple store they will simply request me to take the phone to any authorised service center for any problem.Apple store focuses on selling the products and not in providing services.Anyways I will also try your suggestion and take the phone to apple store,lets see what happens

To be clear, you're in India, correct? And you're taking your phone to an Authorized Service Provider and NOT an actual Apple Store, correct?
So Apple's quality and service also varies from country to country.But apple's prices are almost similar in any country then how come they provide different services according to country.
 
Last edited by a moderator:

Merkie

macrumors 68020
Oct 23, 2008
2,103
662
As far as I know, there are no official Apple Stores in India. An Apple Store is a store owned by Apple where they sell Apple devices. What you're talking about seems like a store owned by someone other than Apple selling Apple devices.
 

ABC5S

Suspended
Sep 10, 2013
3,395
1,596
Florida
Front pocket: Lean on something, it will bend. Tighter pants, thin aluminum, in time it can still bend.