Bending issue

Discussion in 'iPhone' started by sonuchoudhary, Oct 28, 2015.

  1. sonuchoudhary macrumors newbie

    Joined:
    Oct 28, 2015
    Location:
    nagpur,maharashtra,India
    #1
    Reported Bending issue with my Iphone 6.Apple authorised service center has captured some pictures of my device and escalated the problem to senior team and after 10 days they replied back that my device cannot be covered under warranty only on the basis of some pictures.Any suggestions about what can I do next.
     
  2. Eileen89 macrumors 65816

    Joined:
    Aug 12, 2014
    #2
    How far are you from the nearest Apple Store?
     
  3. sonuchoudhary thread starter macrumors newbie

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    Oct 28, 2015
    Location:
    nagpur,maharashtra,India
  4. Newtons Apple macrumors G5

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #4
    How about posting an image. Just how bent was it?
     
  5. willmtaylor macrumors G3

    willmtaylor

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    Oct 31, 2009
    Location:
    A Natural State
  6. sonuchoudhary thread starter macrumors newbie

    Joined:
    Oct 28, 2015
    Location:
    nagpur,maharashtra,India
    #7
    I did took it to the apple authorised service station but they are trying to avoid the warranty claim without even checking the device. They simply took some pictures of the device and escalated to other team without submitting the damaged device with them and handed over the device to me.I am doubtfull on what factors/checklist they took the decision that my device could not be covered under warranty without carrying out any physical inspection.
     
  7. laudern macrumors 6502a

    Joined:
    Jan 5, 2011
    #8
    Go back and give them the phone to submit. Problem solved???
     
  8. sonuchoudhary thread starter macrumors newbie

    Joined:
    Oct 28, 2015
    Location:
    nagpur,maharashtra,India
    #9
    I already registered a complaint with apple online support team.Meanwhile I am looking for some other options so that the issue is solved as soon as possible.
    If anyone faced similar problems can anyone give suggestions.
     
  9. Newtons Apple macrumors G5

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #10
    It seems that Apple has different standards for it warranty and vary from one country to the next. I know phones with this slight of a bend would be replaced in a USA Apple store.
     
  10. willmtaylor macrumors G3

    willmtaylor

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    Location:
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    #11
    To be clear, you're in India, correct? And you're taking your phone to an Authorized Service Provider and NOT an actual Apple Store, correct?
     
  11. AbSoluTc macrumors 68040

    AbSoluTc

    Joined:
    Sep 21, 2008
    #12
    iPhone 6 or 6 Plus?

    Either way, why not bend it back which will resolve the issue and next time, don't sit on it.
     
  12. sonuchoudhary, Oct 28, 2015
    Last edited by a moderator: Oct 28, 2015

    sonuchoudhary thread starter macrumors newbie

    Joined:
    Oct 28, 2015
    Location:
    nagpur,maharashtra,India
    #13
    I never sat on the phone neither I keep phone in back pocket of my jeans.
    If it would have been so easy to bend the phone back to its original structure neither apple nor the customers would have suffered from the bending issue

     
  13. jamezr macrumors G3

    jamezr

    Joined:
    Aug 7, 2011
    Location:
    US
    #14
    I would just take it to an Apple store. I am sure they will replace it for you. Apple has great customer service and I doubt you will have any problems getting it replaced.
     
  14. sonuchoudhary, Oct 28, 2015
    Last edited by a moderator: Oct 28, 2015

    sonuchoudhary thread starter macrumors newbie

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    Oct 28, 2015
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    nagpur,maharashtra,India
    #15
    If I take the phone to apple store they will simply request me to take the phone to any authorised service center for any problem.Apple store focuses on selling the products and not in providing services.Anyways I will also try your suggestion and take the phone to apple store,lets see what happens

    So Apple's quality and service also varies from country to country.But apple's prices are almost similar in any country then how come they provide different services according to country.
     
  15. Merkie macrumors 68020

    Joined:
    Oct 23, 2008
    #16
    As far as I know, there are no official Apple Stores in India. An Apple Store is a store owned by Apple where they sell Apple devices. What you're talking about seems like a store owned by someone other than Apple selling Apple devices.
     
  16. ABC5S macrumors 68040

    Joined:
    Sep 10, 2013
    Location:
    Florida
    #17
    Front pocket: Lean on something, it will bend. Tighter pants, thin aluminum, in time it can still bend.
     
  17. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #18
    There are not:
    http://www.apple.com/retail/storelist/

    A list of Apple Authorized Service Providers:
    https://locate.apple.com/country
     

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