I have no idea why is it happening to me. I def sure it is a software issue and yet BenQ refuses to accept it. I checked all the hardware parts and I dont detect any issues. From this image, I already connected X-Rite i1 Display Pro and you can see the green light and yet, Im not able to use it. It kept saying that I have a problem with a USB connection but how come I connected my calibration tool from monitor's USB? I dont understand. I formatted once to start from the bottom and Im still having this issue. I tried other computers and I still get the same issue. Any idea why?