bent hot shoe on canon xsi

Discussion in 'Digital Photography' started by shelbias, Oct 26, 2008.

  1. shelbias macrumors member

    Joined:
    Jul 14, 2008
    Location:
    Los Angeles, CA
    #1
    i just noticed that one of the prongs for my canon rebel xsi's hot shoe is bent inwards. i've perused through the net for solutions and i'm down to two solutions:

    1. brute-force the metal with a screwdriver (or other tool), or
    2. have a professional do it (which I'm more inclined to do)

    is there anyone out there who experienced this problem? what did you do?

    if i send it back to canon for repairs, how much will it cost? how long will it take? i don't want to part with my camera since i'm preparing for a trip to london next month.

    any help/advice would be appreciated!
     
  2. Phrasikleia macrumors 601

    Phrasikleia

    Joined:
    Feb 24, 2008
    Location:
    Over there------->
    #2
    I would have Canon do it. That's pretty thick metal; seems as though it would be easy to makes matters worse by doing it yourself. I have no idea how much the repair would cost, though.
     
  3. ChrisA macrumors G4

    Joined:
    Jan 5, 2006
    Location:
    Redondo Beach, California
    #3
    The Canon service place is down in Orange County. Irvine, I think. You can walk in and ask them. Calling them will not help much a they can't see the camera. Last time I walked in with a Rebel that had some water in it they said "buy a new one". but your problem is more minor.

    I'm really surprized that the metal would bend with out breaking the plastic under it. I would have though a bump that hard would break the pentaprism assembly. Maybe you are lucky. I suspect that if you tried to pry the metal it would just come loose before it would bend, but I was wrong already. That plastic must be stronger than I thought
     
  4. shelbias thread starter macrumors member

    Joined:
    Jul 14, 2008
    Location:
    Los Angeles, CA
    #4
    thanks for your replies! :)

    the more i think about it, the more i suspect that i received the camera in such condition since i just got it and haven't really used it that much (ordered it on 10/9). i'll try to call J&R tomorrow, and more likely they will just refer me to Canon for service. it doesn't hurt to try anyway.

    will keep this thread updated. replies are welcome. :)
     
  5. shelbias thread starter macrumors member

    Joined:
    Jul 14, 2008
    Location:
    Los Angeles, CA
    #5
    i called J&R this morning, and they agreed to exchange the camera with a new kit (fell within the 30 day satisfaction guarantee). i was pleasantly surprised that they would do this, however i am not jumping up and down yet until this transaction is over.

    hopefully, it ends well in my favor. :)
     
  6. Phrasikleia macrumors 601

    Phrasikleia

    Joined:
    Feb 24, 2008
    Location:
    Over there------->
    #6
    Good news. :) Let us know how it works out in the end.
     
  7. wheelhot macrumors 68020

    Joined:
    Nov 23, 2007
    #7
    Cool, that's nice to hear :D, a whole new camera, sweet

    Like Phrasikleia said, do give us an update :cool:
     
  8. shelbias thread starter macrumors member

    Joined:
    Jul 14, 2008
    Location:
    Los Angeles, CA
    #8
    thanks!

    i sent the camera back to them last week and it should get there tomorrow. i also asked them to expedite the shipping and they said i will only have to pay for the difference between ground and 2nd day (roughly $5). i'm staying optimistic, as this entire transaction is not yet complete until i have the new camera in my hands. :)

    will keep you guys posted.
     
  9. wheelhot macrumors 68020

    Joined:
    Nov 23, 2007
  10. shelbias thread starter macrumors member

    Joined:
    Jul 14, 2008
    Location:
    Los Angeles, CA
    #10
    thanks, wheelhot!

    the camera is supposed to come in today. J&R just earned my loyalty: great customer service, fast shipping and reasonable rates! :D

    i'm excited to start shooting again, esp with all the other "goodies" i bought while waiting for my camera. lol!
     
  11. wheelhot macrumors 68020

    Joined:
    Nov 23, 2007
    #11
    Oo "other goodies"
    Let me guess, external flash?
     
  12. shelbias thread starter macrumors member

    Joined:
    Jul 14, 2008
    Location:
    Los Angeles, CA
    #12
    hehe! yeah, and a walkaround zoom lens. :D

    so many lenses, so little money...
     
  13. shelbias thread starter macrumors member

    Joined:
    Jul 14, 2008
    Location:
    Los Angeles, CA
    #13
    camera finally in my hands! thanks to everyone!
     

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