Bent iPhone 6+ right out of the box

Discussion in 'iPhone' started by Robert1-1, Nov 5, 2014.

  1. Robert1-1 macrumors member

    Joined:
    Oct 8, 2014
    #1
    So I had a second iPhone 6+ on order at AT&T after they cancelled my first one. I've been waiting over 6 weeks. I signed up for alerts on iLiveNow a couple of days ago and was stoked to get a email today at lunch saying my model 6+ SG 128G was in stock right around the corner at the Apple store. I rush over there and the sales person sets me up and transfers my service to the new phone. We open the box, a quick inspection shows that it has a slight bend in it.

    I point this out to the sales person who quickly acknowledges it and goes around to show it to some other co-workers and manager. After about 5 minutes she comes back with another one and apologizes. She said her and co-workers were completely floored when they saw this.

    So I inspect the new one which looks completely fine. As another observation, there were dozens of display phones there. I checked out at least 3 or 4 closely all of which looked fine.

    I have no idea how common this is, but I find it hard to believe that it is as rare as some are trying to make it out to be. Quite frankly, if not for being aware of the issue through all of the experiences posted on this forum, I probably would not have noticed until some later point and would have been like one of the dozen other, "I don't know how my phone bent, I didn't do anthing to bend it" people.

    Some other obsevations, the Apple sales person was extremely apologetic and said they have to do a complete right up on the phone and send it back. That was good to here because this raises the awareness of the issue to Apple. In addition, I believe the sales people and manager that saw this will certainly be more sympathetic (at least at that store) when someone comes in with a bent phone.

    My own thoughts on this experience are that either the design is overly delicate where the phone can bend event at some point during the manufacturing process (and thus presumably at some later point after purchase as well), or some workers at FoxxConn are intentionally bending some of these. In addition, seeing that this was a newly received phone just today, it is obvious there is no supposed "secret fix".



    IMG_1493.JPG
     
  2. triptolemus macrumors 6502

    triptolemus

    Joined:
    Apr 17, 2011
    #2
    Pfft... It's not bent, it simply has a different understanding of "flat" than you do. Only Apple could turn physics on its ear in such a beautiful way.
     
  3. kingofwale macrumors 6502a

    kingofwale

    Joined:
    Apr 24, 2010
    #3
    second report of phones bent before anyone even used it.

    I wonder how that's even possible. don't they visually check the phone before packaging?

    It's one thing for a phone to have a structure defect, another to be already defective before it reaches customers. geez.
     
  4. Robert1-1 thread starter macrumors member

    Joined:
    Oct 8, 2014
    #4
    Well when you're cranking out like 500,000 phones a day I can understand how some defects can slip past inspection. But why so delicate that it can bend before even being used in the first place?

     
  5. techspin macrumors 6502a

    Joined:
    Jul 21, 2014
    #5
    What's that blurry thing? Could be an iPhone, could be a Galaxy...

    Good thing you noticed before you left the store!
     
  6. Retired Cat macrumors 65816

    Joined:
    Jun 12, 2013
    #6
    I actually saw a person with a bent 6+ this afternoon. The bend was very slight at the volume buttons, but the 6+ owner did not seem to notice or care.

    I think that outside of these forums, the general iPhone buyer won't be looking for this issue.
     
  7. T5BRICK macrumors 604

    T5BRICK

    Joined:
    Aug 3, 2006
    Location:
    Oregon
    #7
    I don't know what Apples specification is, but the 'bend' may actually pass their inspection.
     
  8. kepler20b macrumors 6502

    Joined:
    Oct 18, 2014
    #8
    be careful around here

    there are people who will accuse you of bending the phone on purpose. they will say that you are a samsung troll.

    in all seriousness i hope this gets resolved for you as quickly as possible.
     
  9. Mike Boreham macrumors 65816

    Joined:
    Aug 10, 2006
    Location:
    UK
    #9
    ???? ......did you read the thread?
     
  10. Tsuchiya macrumors 68020

    Tsuchiya

    Joined:
    Jun 7, 2008
    #10
    Just got my 6+...

    I swear this thing is slightly warped...
     
  11. tardman91 macrumors 6502a

    tardman91

    Joined:
    Oct 21, 2009
    Location:
    Tampa Area, FL
    #11
    I think "bendgate" has warped our minds. I stare at my 6 wondering if it's warped sometimes.
     
  12. Robert1-1 thread starter macrumors member

    Joined:
    Oct 8, 2014
    #12
    Very doubtful. Even though this bend was nowhere near as drastic as some of the ones I've seen online, the Apple sales person commented how her and her co-workers couldn't believe how obvious the defect was and that it was that way straight out of the box.

     
  13. mercuryjones macrumors 6502a

    Joined:
    May 31, 2005
    Location:
    College Station, TX
    #13
    Stuff happens. I've purchased devices before with easily seen defects before. Shockingly, these were not Apple devices.
     
  14. Robert1-1 thread starter macrumors member

    Joined:
    Oct 8, 2014
    #14
    I wouldn't characterize this as "stuff happens". This was not a random ding, crack, or chip. It was yet another bent phone with the fulcrum near the volume buttons.

     
  15. mercuryjones macrumors 6502a

    Joined:
    May 31, 2005
    Location:
    College Station, TX
    #15
    Exactly. However, you have no idea what happened prior to you opening it. How do we know that someone didn't open it up, test to see if it could be bent and then close it and re shrink wrap it?
    Or, are you suggesting that the phone just bent on it's own, sitting in a closed box?
     
  16. HenryDJP macrumors 603

    Joined:
    Nov 25, 2012
    Location:
    United States
    #16
    Two things I find very constant every time I see this type of this thread. #1, Your Post. There's always someone that will chime in and say exactly that. How interesting that you expect people to believe everything they read on the internet and you're so much in defense of the OP. Hmmm. :rolleyes:
    #2, Recent MR Registrations which include yours and the OP's. Not a single person here has accused the OP of anything yet you jumped right in and put it out there in defense when it hasn't even happened. Hmm. The pattern is becoming more obvious here. :p
     
  17. Robert1-1 thread starter macrumors member

    Joined:
    Oct 8, 2014
    #17
    You're not really trying to use that same ole strawman "it happened on its own". Of course not. No one ever suggests that because that is impossible. Some folks are playing semantics games when someone claims they didn't do anything to bend it. That simply means they aren't aware of how it bent. Doesn't that make obvious sense?

    I do not know how this phone bent. However, it is not likely someone opened the shrink wrap packaging, bent it intentionally, and put new shrink wrap on. The shrink wrap on the box looked like straight from the factory just like the new one she retrieved. I think you're grasping at straws here. Is it possible? Of course it is. But Occam's razer suggests not.

    What I'm suggesting is the most probable scenario is that the phone is either overly delicate to the point where slight bends (as in this case) can occur even during the manufacturing and packaging process, or some rogue individuals at the factory are intentionally bending these. If the latter, I suspect Apple would get to the bottom of that very easily and quickly based on serial numbers of the phones exhibiting these defects.

     
  18. mercuryjones macrumors 6502a

    Joined:
    May 31, 2005
    Location:
    College Station, TX
    #18
    So, three things happened, based on your post:
    1.) Someone at the factory bent it and then it got boxed.
    2.) Someone at the Apple Store bent it and closed it back up.
    3.) It bent on "it's own", through handling or something. And got boxed back up and shipped.

    I think at this point, we can all agree that the iPhone 6 Plus can be bent. the question is, to what extent? Are all current phones going to bend over time and usage, or is it simply bad batches of phones that are susceptible?
     
  19. cmichaelb macrumors 68020

    cmichaelb

    Joined:
    Aug 6, 2008
    Location:
    Kansas
    #19

    What's iLiveNow?
     
  20. Robert1-1 thread starter macrumors member

    Joined:
    Oct 8, 2014
    #20
    I would agree with that. But if someone wanted to take the time, I think it could also be easily determined if it was a design vs manufacturing issue affecting batches by simply tracking the origination of which factory the bent ones are coming from. In addition, it seems Apple is very serious about doing post mortems on these bent phones. If it really was a manufacturing issue, they would most likely have had this resolved by now...yet it is still occurring.

     
  21. Jazper macrumors 6502a

    Joined:
    Jun 16, 2012
    #21
    You should remove/block out that receipt showing the serial number etc, some people can do bad things with that.

    (If that's the old phone though, then who cares? :D)
     
  22. Robert1-1 thread starter macrumors member

    Joined:
    Oct 8, 2014
    #22
    It will send you an email alert when the model of iPhone that you are interested in is in stock at an apple store in your area. Really amazing. I got an alert yesterday. Just to confirm I called the local store to check if it really was in stock. Even though I call the local number somehow I got routed to a call center. They told me no it was not there. I though I would drive down just to check for sure, and they did actually have it in stock. Much better than waiting 40 days for AT&T backorder.



    ----------

    Yep, that is the returned one. Thanks for noticing and pointing this out.l

     
  23. cmichaelb macrumors 68020

    cmichaelb

    Joined:
    Aug 6, 2008
    Location:
    Kansas
    #23


    Ah, interesting. link?
     
  24. T5BRICK macrumors 604

    T5BRICK

    Joined:
    Aug 3, 2006
    Location:
    Oregon
    #24
    You can doubt it all you want, but unless we know the pass/fail spec, nobody knows.

    Materials used to build anything are not perfect. The tolerances can be tight, but there will always be variation. If you opened the phone and it was bent out of the box, I suspect that it was simply built that way.
     
  25. mercuryjones macrumors 6502a

    Joined:
    May 31, 2005
    Location:
    College Station, TX
    #25
    Possible. I mean, they are cranking out a ton of these per day. There is the slight possibility that some defective or damaged products might slip through.
     

Share This Page