Bent My 6

Discussion in 'iPhone' started by carjakester, Aug 15, 2015.

  1. carjakester macrumors 68020

    carjakester

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    Oct 21, 2013
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    Midwest
    #1
    Well it happened, just took a look at my phone and I noticed that my tempered glass screen protector was cracked, and my screen looked a bit odd.

    Upon further inspection my 6 was bent where all other iPhones have been bent. So I was wondering how many of you guys had the same problem and if it was replaced by apple. I am still under warranty and my phone doesn't have a single scratch on it, so there are no signs of abuse.
     
  2. mpavilion macrumors 6502a

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    Aug 4, 2014
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    SFV, CA, USA
    #2
    There are many threads on this... Sounds like most people have had success in getting a replacement.
     
  3. Newtons Apple Suspended

    Newtons Apple

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  4. carjakester thread starter macrumors 68020

    carjakester

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    #4
    I think I had it laying in my bed (as it always is) and either me or my girlfriend must have rolled onto it or laid down on it.
     
  5. Newtons Apple Suspended

    Newtons Apple

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    #5
    Sorry to hear. As another poster said, if there is no other damage to your iPhone, Apple has been know to replace it.
     
  6. scapegoat81 macrumors 6502a

    scapegoat81

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    Philly
    #6
    So here's what happened to mine. I work in construction as a Carpenter & long story short I had my iP6 in my cell phone pocket of my Dickies. I lost my footing & bumped it against the bumper of a truck (not hard at all). Come to find out it was bent right under the SIM tray causing it to go with No Service.
    Brought it to my local Apple Store & after inspection they claimed its not covered under warranty b/c it wasn't bent at one of the phones "weak points" which was under the volume rockers. Yea, BS. So whatever, they ended up charging me $300+tax for a replacement. I had no other choices b/c the device had No Service.

    This isn't the 1st time I've had a problem w/ my 6. I've had multiple issues w/ the front facing camera slowly getting covered up by something underneath the screen.

    With all that being said, I do not trust the longevity of this device & will be upgrading to the 6s when it hits the market.
     
  7. Orangeman13 macrumors regular

    Orangeman13

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    Aug 3, 2015
    #7
    Exchanging one set of problems for another. Seems every iPhone has something wrong with it. I'd put this up there with antennagate. I'm furious I paid $800 for a phone and have to be self conscious about putting it in my front pants pocket. There's no excuse. I guess I'm carrying it wrong. Seems to always be our fault and not apple's.
     
  8. scapegoat81 macrumors 6502a

    scapegoat81

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    #8
    I hear ya but in my case, I cannot sit there & argue that it happened on its own. I was kinda at fault.

    All the problems that I'm having w/ my 6 will more than likely be ironed out w/ the 6s w/ stronger aluminum body & HOPEFULLY they fixed the FF camera issue. I'm not a fan of trading in devices on At&t's Next plan except for my 6. I'll be happy to get rid of this thing for an upgrade. Let's just hope the 6s doesn't come w/ major build flaws
     
  9. eyoungren macrumors P6

    eyoungren

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    #9
    Apple is a business like any other. They have great customer service and produce a lot of items that a lot of people seem to want.

    Apple is also in the habit of foisting things on it's customers that maybe they don't want? But we still buy anyway and smile when we say it's a 'feature'.

    If enough people decided they didn't like something and didn't buy, Apple's bottom line would be affected. And THAT is what gets Apple's attention. And what causes change from Apple - just like with any other business.

    But like all the other 'gates' and issues - enough people haven't stopped buying. So Apple continues.
     
  10. I7guy macrumors G5

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    #10
    People haven't stopped buying apple products because they have nailed their target market. There are always brand switchers in every consumer category but Apple seems to give "the people" what they want. And that's why Apple persists.
     
  11. eyoungren macrumors P6

    eyoungren

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    #11
    Right. Which means that either the 'gates' or the problems are insufficient for that target market to rebel and not buy. In turn, Apple changes nothing or makes minimal changes on a future iteration of the product.

    In the meantime they publicly ignore the issue.
     
  12. I7guy macrumors G5

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    #12
    Ignore an issue that affects .000001% of the consumer? And ignore all of the feedback? There might be an issue, but I don't think phones bend on their own any more than cars dent on their own. I don't know how many people are affected by this; you can certainly try to guesstimate out of the 50 million iphone 6 and 6+ that were sold. What I don't understand is how you know apple is making minimal changes on a future iteration of the product, and of the changes that they are making some aren't maybe to strengthen the case?
     
  13. eyoungren macrumors P6

    eyoungren

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    #13
    Ah, therein probably lies the confusion. I am speaking of Apple products on the whole, not specifically the iPhone 6/6+ and bending.

    For example, one particular LCD manufacturer in China turned out a bad batch of 17" screens for the 17" PowerBook G4. Customer complaints were loud and frequent because these displays very quickly failed.

    Apple censored any posts about it in their discussion forums and denied warranty claims to Apple customers with the problem.

    The iPhone 5 and scuffgate. Apple denied any issue. Schiller famously tweeted that scratching would happen with use. For Apple it wasn't a publicly acknowledged problem. Their minor modification was to remove black as a color with the 5s.

    So, bent iPhone 6's and 6+'s. Publicly Apple doesn't acknowledge the problem, but they replace anyway (most of the time) while making a minor change of strengthening the case with the next iteration.

    Either the problem is small, as you indicate, or not enough people complaining and affecting the bottom line.

    Apple has been moved before and that was because public image affected the bottom line. Apple Maps for instance, and antennagate with the iPhone 4.
     
  14. Nevaborn macrumors 65816

    Nevaborn

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    Aug 30, 2013
    #14
    Fantastic how people are disgruntled abouthaving a damaged product their actions resulted in.

    Apple is a business and as such cant replace something everytime soneone claims its a defect. In this case the only real defect is the phones are to thin to be rugged enough for real world applications. But people still treat phones like the bricks of the 90's that could take a beating. Phones now aren't like that instead being fragile with more precise parts that have much finer tolerances of operation.
     
  15. iPad Retina macrumors 6502a

    iPad Retina

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    Canada
    #15
    I received a free replacement on my 6 for free at Arden fair Apple Store. They say as long as the screen isn't crack and the body isn't warped they can replace it for free. I accidentally bought a used iPhone 6 slightly bent. I took it to 2 Apple stores and they claim it would cost $300 - $400 for a replacement.
     
  16. 0071238 Suspended

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    Dec 6, 2011
    #16
    My husband recently had his iPhone 6 replaced at Apple Store due to it being bent. No charge. They just gave him a refurb. Best of luck.
     
  17. AmazingTechGeek macrumors 6502

    AmazingTechGeek

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    Mar 6, 2015
    #17
    Do you think I can get a free replacement for having the front camera moved to the left? (Aka Cresentgate)
     
  18. perkedel macrumors 6502a

    perkedel

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    #18
    OP: get your butt to the apple store, and get it replaced. end of story. they're take care of you.
    it's one of the thing apple is known for, after sales support.
     
  19. willmtaylor macrumors G3

    willmtaylor

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    #19
  20. iPad Retina macrumors 6502a

    iPad Retina

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    #20
    I had received a brand new one, checked with chipmunk, Late July model i believe is the production date.
     
  21. lugworm macrumors 6502

    lugworm

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    Apr 4, 2011
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    UK
    #21
    No. Just no. This couldn't have happened according to some on here.
    How dare you besmirch the good name of Apple. The phones don't bend...end of story.
     
  22. Fischkind macrumors newbie

    Joined:
    Jan 13, 2013
    #22

    I bent mine in the same spot as you and had it replaced.

    Even explained to them I bent mine in a rage fit when I was pissed off. Slammed it against my truck centre concal when I got some bad news.
     
  23. 0071238 Suspended

    Joined:
    Dec 6, 2011
    #23
    Okay this is kind of embarrassing to admit but my husband has actually had two iPhones bend on him since his original purchase of his iPhone 6. The Apple Store replaced the first one with a brand new iPhone 6, the second one (the one I referred to above) was replaced with a refurb. He keeps saying that if this third one bends he's just gonna buy an iPhone 5s. Heh.

    Either way OP, I'm pretty sure you'll be getting a replacement. :)
     
  24. carjakester thread starter macrumors 68020

    carjakester

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    Oct 21, 2013
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    Midwest
    #24
    I visited the store yesterday without an appointment, hoping I would get squeezed in near the end of the day. Unfortunately that didn't happen, so I have to wait until Wednesday night to go in when hopefully I can get it replaced.

    Regretting taking my jailbreak off so early now, missing all the extra features.
     
  25. scapegoat81 macrumors 6502a

    scapegoat81

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    Oct 7, 2012
    Location:
    Philly
    #25
    Good for you. I wasn't that fortunate
     

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