Please advise. I need a particularly technologically illiterate colleague (the type who asks "Where's Restart?" after 10 years of Windows) to be somewhat independent in terms of working on a computer. I fear he may even be beyond the pale of the computer for the technologically illiterate but I have to give it a go, as I am definitely not furnishing him with a Dell, IBM or Sony. It doesn't have to be an Apple Store as such, just somewhere friendly, unpatronising and with good support that sells Macs and can advise / teach on the use of it. I'll give him the basics but he will surely need help.