I received a 64GB iPad from Best Buy as a gift, but it had a dead pixel. I took it back to Best Buy to see about an exchange or return. First they had a geek squad "nerd" examine the iPad, who cleaned the screen down pretty thoroughly, and was maybe looking for scratches. This nerd approves the return / exchange. Then we get to do the actual paperwork, and Best Buy wants to charge a restocking fee of 15% for an exchange or a return. I point out that the return policy says no restocking fee if there is a defect. They claim that there is a policy requiring five or more dead pixels to qualify as a defect. I state this is quite unfair, since people who bought at Apple Stores can get replacements. They reply that this was a Best Buy policy they just put in place for the iPad to discourage people who buy and return the iPad just to play with it. I insist on this being unfair. Then, they do their "escalation", where unseen people chat and discuss on the walkie talkie. They finally decide to "make an exception" in this case and waive the restocking fee. At this point, of course I want a return to avoid dealing with Best Buy in the future. In short, don't buy Apple products from Best Buy. Even, if they are the only stores within an hour drive who has the 64GB iPad. But, hey, at least I have $50 worth of iPad accessories that I can stare at until the local Apple store gets more in stock. P.S. Yes, I'm one of those picky people who can't stand dead pixels. I've even purposely bought used laptops and monitors, just so I buy it from a seller who warrants no dead pixels.