Best Buy black tie program worth it?

Discussion in 'Buying Tips and Advice' started by tundotcom, Sep 3, 2009.

  1. tundotcom macrumors member

    Joined:
    Jan 10, 2007
    Location:
    NYC
    #1
    I'm gonna get the 3rd gen iPod touch next week but I was wondering if it would be worth it to get it at Best Buy and get their Black tie warranty program as opposed to Apple Care. The advanced Black tie plan has the accidental damage coverage which Apple Care doesn't. Does anyone know how much the advanced plan is for current iPod touches? I assume it should be similar or the same for the new 3rd gen.

    Thanks.
     
  2. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #2
    Is there a 3rd gen touch and does the program come with an actual tie?
     
  3. MovieCutter macrumors 68040

    MovieCutter

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    May 3, 2005
    Location:
    Washington, DC
    #3
    1-888 BEST BUY???
     
  4. tundotcom thread starter macrumors member

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    Jan 10, 2007
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    NYC
    #4
    Yes, I heard that if you buy from Best Buy, they give you the same tie that the Geek Squad wears.

    That would require effort.
     
  5. MovieCutter macrumors 68040

    MovieCutter

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    #5
    <facepalm>
     
  6. js81 macrumors 65816

    js81

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    KY
    #6
    And your post here was done telepathically... gotcha.

    IMHO, AppleCare would probably be easier to deal with, unless you REALLY need the accidental coverage.
     
  7. brendu macrumors 68020

    Joined:
    Apr 23, 2009
    Location:
    USA
    #7
    i got black tie on my pre and its something like $10 a month charged to my credit card... i think its worth it over the applecare plan for the iphone for example but im not sure what the plan is for the touch..

    blacktie for the pre covers everything except for water submersion damage... and the BB guy told me that if that does happen, just run my phone over with my car and they will still replace it...
     
  8. tundotcom thread starter macrumors member

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    Jan 10, 2007
    Location:
    NYC
    #8
    $10 a month? I can't pay for a certain length of coverage at the time of purchase? :(

    and lol @ what the Best Buy guy told you
     
  9. fernande-mac macrumors regular

    Joined:
    Aug 31, 2009
    Location:
    Midwest
    #9
    The cost is around $7-$15 per month depending on the device.

    Geek Squad® Black Tie Protection (GSBTP) plans may only be purchased within the standard return/exchange timeframe of the product. For an iPod touch, that would be 30 days.

    (GSBTP) include accidental damage from handling (ADH) coverage, they do not include coverage for intentional misuse and abuse! True, the plans will cover your device if you spill a cup of coffee on it, the LCD screen breaks, or if you drop it in a puddle. They will not, however, cover damage caused by any of the following:

    • Accidental loss
    • Biological contamination
    • Complete immersion in water
    • Extreme environmental conditions (heat or cold)
    • Insect infestation
    • Rodents
    • Theft
    • Unauthorized repairs or modifications
    • Being run over by a vehicle of any kind (steamrollers included!)

    Remember that “accidental damage” is only considered to be what could reasonably occur over the course of normal use!

    Some details for the plans for MP3 players can be found under http://www.geeksquad.com/uploadedFi...ices/Content/Black_Tie_Protection/BTP_MP3.pdf.

    You can find more information at the Geek Squad® website (www.geeksquad.com/blacktie). More specifically at http://www.geeksquad.com/gslibrary/.../terms_and_conditions/20080914/20080914TC.pdf.

    You can ask for details at the BestBuy Forums (www.forums.bestbuy.com) under "Best Buy Forum : Customer Service : Manufacturer Warranties and Protection Plans".

    I hope this helps.
     
  10. fernande-mac macrumors regular

    Joined:
    Aug 31, 2009
    Location:
    Midwest
    #10
    I look at all extended warranties with a fine comb. There is always something that you do not take into account.

    If you look at the terms and conditions of the black tie program, you will find a limit for the number of times the battery can be replaced or the screen can be repaired.

    The concept of "accidental damage" is very limiting, so you may have to fight your way to justify the damage if the store repair technician is giving you a hard time.

    Finally, you either have to repair your device or get a refurbished one. Getting a new device is only allowed if your device has been repaired four times. All repairs will take time to send the unit and get it back, so you will be without your device for several weeks while the damage is fixed.


    Yes, the AppleCare Protection Plan :apple: (http://www.apple.com/support/products/applecareipod.html) may not offer accidental damage. However, I like their phone support. You can call them for anything you want. From setting up the device to actual issues with it.


    I guess it all depends on what you really want at the end.

    If you think you will be rough with the iPod and are afraid of accidental damage, then go for the BestBuy protection plan.

    If you think you will be careful with the device, but are concerned about factory problems within the first two years, or you think you will need help setting up and/or using the device, then go for the AppleCare protection plan.

    If you are already familiar with the iPod and are extra careful with it, then save the money and use it on a hard case. :)
     
  11. sarcasticdesign macrumors member

    Joined:
    Aug 22, 2008
    #11
    a big pro for applecare is that, one more than one occasion, i've walked in with malfunctioning apple stuff and walked out with a new product, free, covered under applecare.

    my iphone had the bubble screen and when i called in, the nice and very chinese woman told me the store will "reprace it, no probrem!" and also "extend ya warranty a few day so you can get to apple stoe!" (my warranty was upcoming in a few days.

    lastly she professed "you lucky boy fo calling in today! you warranty up in two day!!!"

    i went to the store, they ran some diagnostics, and i walked out with a new iphone and replacement warranty.

    can't beat that!
     
  12. farmermac macrumors 6502a

    Joined:
    Jul 23, 2009
    Location:
    Iowa
    #12
    whatever you do...dont let them give you a brown tie... :eek:

    How does accidental insurance work?

    After 3 years you throw your ipod on the floor and get a new updated one?
     
  13. fernande-mac macrumors regular

    Joined:
    Aug 31, 2009
    Location:
    Midwest
    #13
    Good point there.

    The protection plan if for two years, not three.

    The accidental damage from handling (ADH) coverage will try to repair the device you bring in. If for some reason they can't, then they will give you a new one.

    So, you can hope that after two years, the repair parts for your device are not available or hard to get. Then, you could walk out with a new device.

    However, consider that you paid $7-$15 per month for two years. So, it is not really a new free unit.
     

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