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Wonderful! Regular Best Buy chat is very clunky, doesn't load half the time (app or website), and bad hours. This is definitely an improvement on at least one of these problems
 
Perhaps for a business where questions are relatively straight forward this would work, though I'd still bet that customers with more complex issues get frustrated with the delay a chatbot presents unless you've made it easy to bypass it when necessary.

When calling a wireless carrier or a bank where issues can get really complex, navigating all the automated systems meant to deter you from speaking to a live person are extremely frustrating and time consuming.
Yes, they clearly can't solve everything..but they can be better than just "store hours and location" was my point.
 
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