Best Buy Gains Apple Business Chat Support

[msp3]

Wonderful! Regular Best Buy chat is very clunky, doesn't load half the time (app or website), and bad hours. This is definitely an improvement on at least one of these problems

 

[DConroy]

Perhaps for a business where questions are relatively straight forward this would work, though I'd still bet that customers with more complex issues get frustrated with the delay a chatbot presents unless you've made it easy to bypass it when necessary.

When calling a wireless carrier or a bank where issues can get really complex, navigating all the automated systems meant to deter you from speaking to a live person are extremely frustrating and time consuming.

Yes, they clearly can't solve everything..but they can be better than just "store hours and location" was my point.